It might seem like a bold choice to give a talk about how people don’t care about digital transformation at a Digital Transformation Summit, but as an expert in User Research, Esther Stringer knows the importance of ensuring stakeholder buy in and giving users what they really want and need – something that works. This post gives an overview of the talk and its key takeawys.
Attending Service Design in Government was extremely valuable for gaining advice, understanding and practical strategies for working within large and complex organisations.
Reflecting on Lean Agile Scotland, we wanted to take a deeper look at some of the topics from the talks. We’ve compiled a list of top recommended books endorsed by experts in the field during Lean Agile Scotland, perfect for professionals across various sectors, and invite you to explore these valuable resources with us.
In this post, we’ll provide an overview of two key outputs that were developed following an engagement event, focussing on why and how these key deliverables were produced. We’ll also detail the additional links and resources that we benefited from throughout this project.
Following a competitive tendering process, Factory 73 was engaged to develop a new website for NHS Highland. As long-term partners, we were asked to help ensure a user centred approach was maintained throughout the design and development process.
We’re incredibly pleased to announce that over the coming months, we’ll be working on a new brand strategy and user-centred design project for Family Journeys. This initiative is part of our commitment to strengthen and support the communities we live in by providing pro-bono services to local charities and public sector organisations.
Sandyford Sexual Health Service wanted to explore key recommendations following a needs assessment of those who support adults with a learning disability on the topic of relationships and sexual health.
Explore how we redefined conference sponsorship and captivated attendees with our simple and unique approach to conference merch – potted plants. Through trial and error, we discovered how sustainability can thrive alongside business success.
In the course of a recent project for NHS Highland we were asked to translate ‘discovery’ research into a set of representative and actionable proto-personas.
As external user experience consultants, there’s no doubt we’ve found the NHS design principles and digital service manual to be invaluable resources that we’ve turned to time and time again across a range of national and regional NHS projects we’ve worked on.
We are proud to announce that we have successfully renewed our Cyber Essentials certification, a government-backed cybersecurity standard that ensures robust protection against cyber threats.
In this post we reflect on this year’s UX Scotland, sharing our key findings and learnings around three core themes: Communities, Culture, and Psychological Safety; Accessibility and Inclusion; AI, Mixed Realities, and the Future of UX.
Discuss the outcomes you need to achieve with a user experience specialist.
