UX-led Development & Program Management

Build the right things for the right people

Designing and developing a website or application has never been easier. But making sure you build the right thing for the right people is still a daunting task.

To succeed you need to implement a UX-led technical development process. So, you can learn what works best for your target audience, prior to launch.


Technical projects managed


Touch points developed


Average project duration

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What is UX-led program management?

On a UX-led technical development project, rather than focusing on what you need to build, we focus on the people you’re building for. We don’t wait till launch to see what key stakeholders think. Audience feedback is captured throughout the design and development processes. The result? Assumptions are validated and issues are resolved prior to launching your new product or service.

When we’re the project lead or program manager, we base our measurements of success on long-term outcomes. Not just the delivery of outputs. This approach ensures:

  • Requirements are defined and prioritised efficiently
  • Target audience segments are identified and analysed effectively
  • End-user feedback is responded to throughout the process
  • Costly mistakes are avoided.

Key benefits

Focus on the people you need to reach, engage and convert.

Build better products, services, and experiences faster.

Minimise risk and wastage to maximise your RoI.

We’ve delivered

Our UX-led technical development & program management experience includes:

  • Interactive content
  • eLearning content
  • Complex forms
  • Responsive front-end frameworks
  • Content management system configuration & custom coding
  • Open source software development
  • Media & Entertainment websites
  • Conference & event websites
  • Lead generation websites
  • Ecommerce websites
  • Mobile applications (iOS & Android)
  • Web applications
  • Software-as-a-service products
  • Intranets, extranets & client portals
  • Back-office systems and tools.

Do you work with in-house teams and/or external suppliers?

We have extensive experience of working with in-house and within complex supplier ecosystems.

On projects that involve a broad range of stakeholders, internal contributors and external suppliers, we’re happy to:

  • Collaborate with in-house teams and external suppliers.
  • Program manage the delivery of outputs (that involve multiple in-house teams and external suppliers).

If required, we can also source additional specialist resources or external suppliers.

What will I get?

In addition to receiving quality assured outputs, delivered on-time & on-budget, you will get:

  • A dedicated project manager that will be assigned to the project throughout its lifecycle.
  • Daily updates and weekly progress reports.
  • Access to live project documentation and works-in-progress.

How much does UX-led technical development cost?

Fees start from £20,000 (exc. VAT). Fixed prices are dependent on scope.

How long does UX-led technical development take?

The minimum turn-around time for a UX-led technical development project is 6-8 weeks.

What our clients think

Want to work with us too?

We’ll help you launch successful products and services, faster.

How we do it?

Over the last 10 years, we’ve developed a user centred approach to technical development that ensures we:

1. Define objectives, priorities and constraints

  • Kick-off workshop
  • Measurements of success framework
  • Live project plan
  • Live risk register

2. Conduct primary & secondary research

  • Requirements gathering
  • Business analysis
  • Competitor analysis
  • Data analysis
  • Target audience segmentation
  • Generative research
  • Top task analysis
  • User experience principles
  • Persona development

3. Validate requirements

  • Documentation & prioritisation
  • Information architecture
  • Interaction design
  • Wireframing & prototyping
  • Interface design
  • Front-end development
  • Evaluative research & testing

4. Refine outputs

  • Back-end development
  • 3rd party software integration
  • Quality assurance
  • Evaluative research & testing
  • Training & handover documentation

5. Launch, measure & improve

  • Deployment & launch
  • Ongoing support and maintenance
  • Performance reporting
  • Optimisation recommendations

Our approach to managing and fulfilling technical development projects is guaranteed to deliver the outputs you really need.

Want to work with us too?

Let’s discuss the outcomes you wish to achieve.

Specialist services

Expert Reviews

Rapidly identify the issues your users experience.
Expert Reviews

UX Audits

Evaluate the journeys and experiences you deliver.

UX Audits

UX Strategy

Define a user centred strategy and roadmap.

UX Strategy

Concept Development

Generate ideas and test potential solutions.

Concept Development

Collaborative Design

Solve complex problems and design challenges.

Collaborative Design

User Research

Ask the right people the right questions.

User Research

Participant Recruitment

Ensure you get the participants you need.

Participant Recruitment

Conversion Rate Optimisation

Radically improve KPIs.

Conversion Rate Optimisation

UX Support

Get the support you need, when you need it.

UX Support

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