How to make a personal data request

You can ask us to:

  • provide access to personal data we hold about you
  • correct inaccurate or incomplete personal data
  • delete personal data
  • restrict how your personal data is used
  • consider an objection to how your personal data is used
  • provide or transfer personal data in a portable format, where applicable
  • respond to another request relating to your data protection rights.

Some data protection rights are qualified and do not apply in every situation. If we cannot do what you have asked, we will explain why and tell you what you can do next.

You can make a request by:

  • Email: francois@bordercrossingux.com
  • Post: Border Crossing UX, 4 Waterside House, 46 Shore, Edinburgh, Scotland, EH6 6QU
  • Telephone: 0131 467 9227
  • Completing the form below. Please note you do not have to use this form.

Confirming your identity

We may ask for information to confirm your identity or your authority to act for another person where this is reasonably necessary.

We will only ask for information that is proportionate to the nature of the request and the personal data involved. We will tell you what is needed and why. Please do not send identity documents unless we ask you to.

If we hold your information on behalf of a client

We sometimes hold personal information on behalf of a client organisation. In those circumstances, the client may be responsible for responding to your request.

You can still send the request to us. We will explain who is responsible and, where appropriate, pass the request to the client promptly so that it can be considered.

What happens after we receive your request?

We will acknowledge your request and may contact you if we need further information to understand it, locate the relevant personal data or confirm your identity or authority to act for another person.

We will respond without undue delay and normally within one month of receiving your request or, where applicable, the information reasonably required to confirm your identity or authority.

We may extend the response period by up to a further two months where a request is complex or you have made several requests. If this applies, we will tell you within the initial one-month period and explain why more time is needed.

Personal data request form

    Your request

    What would you like us to do? (required)

    Select all that apply.

    Your details



    We only use this to contact you in relation to your request.

    Helping us locate your data
    How have you interacted with Border Crossing UX? (required)

    Select all that apply.

    Have you received any of the following? (optional)

    Select all that apply.



    Tell us what personal data or use of your data the request concerns and what you would like us to do. Include any information that may help us locate the relevant data. Do not send identity documents unless we ask you to.

    Your data and privacy (required)

    We will use the contact details and information you provide to verify your identity where necessary, process your request and respond to you. We will handle your information in accordance with our Privacy and cookies policy.