User experience specialists

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Focus on the people you need to reach, convert, and retain

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Forward-thinking people choose us to:

Evaluate

Objectively assess products, services, and experiences.

Explore

Investigate and solve complex business problems.

Improve

Radically optimise cross-channel customer journeys.

Accelerate

Rapidly develop, test, and launch new value propositions.

UX Design Services

Trusted by

The Scottish Government Logo
National Galleries of Scotland logo
Webhelp logo
Cuba Casa Logo black
CGI logo
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Cricket Scotland Logo
University West of Scotland
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NHS 24 Logo
NHS Scotland Logo
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University Edinburgh Logo
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Business Gateway logo
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Featured work

Enhance rural communities

NWG Innovation Festival 2019

Increase client engagement and retention

Lockton Companies

Improve how people plan their visit

National Galleries of Scotland

Optimise key digital products & services

NHS 24
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Want to work with us too?

Discuss your goals and requirements with a user experience specialist.

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What our clients think

Border Crossing UX spent a great deal of time canvassing opinion, not merely from us the client but from other stakeholders, to genuinely understand the nature of the brief. This was particularly important to us. The technical delivery was excellent but the softer, message-sharing side, was even better.

Malcolm Cannon - CEO, Cricket Scotland

We have worked with Border Crossing UX for three years now on various projects. They truly understand how to help deliver a world-class user experience. Working with them is an absolute pleasure.

John McEvoy - Digital Designer, Lothian Buses

NHS 24 needed to complete a product deep dive which covered a number of areas. I cannot recommend them enough to anyone considering how to drive forward their digital ambitions and develop greater user insight across their digital estate and transformation strategies.

Kevin Hutchison - Development & Content Manager, NHS 24

Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.

Jo Coomber - Director of Public Engagement, National Galleries of Scotland

Border Crossing UX get right inside the mind-set of your clients and work with utter dedication to deliver the results your business needs.

Calum MacLean - Risk Manager, Lockton Companies

Our space and facilities

We’ve created the perfect space to conduct user research and collaborative design.

Learn more

Latest posts

Crown Commercial Service Supplier
Our Services are now available via the Digital Marketplace 600 447 Border Crossing UX

Our Services are now available via the Digital Marketplace

We are delighted to be named as a supplier on Crown Commercial Service’s Digital Outcomes and Specialists 4 framework. The aim of this framework is to facilitate the digital transformation of public sector services.

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Leith Shore
Our top places to go and things to do at the Shore 1920 1091 Border Crossing UX

Our top places to go and things to do at the Shore

It’s been over 5 years since we left the city centre of Edinburgh and set up Research and Facilitation Studio at the Shore. So, we thought it is about time to share our top things to do in one of Edinburgh’s most creative quarters.

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User Testing: Radical innovation through human insights 400 302 Border Crossing UX

User Testing: Radical innovation through human insights

On September 20th 2019 User Testing will be hosting, Radical innovation through human insights. User Testing will share key insights from their UK financial services customer study and host a panel discussion with industry leaders in CX.

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