We focus on the people you need to reach, convert, and retain.
Clients choose us to:
Evaluate
Objectively assess products, services, and experiences.
Improve
Radically optimise cross-channel journeys and experiences.
Explore
Investigate and solve complex business problems.
Launch
Rapidly develop, test, and launch new value propositions.
Trusted by
Want to work with us too?
Discuss your requirements with a user experience specialist.
What our clients think
“We have worked with Border Crossing UX for three years now on various projects. They truly understand how to help deliver a world-class user experience. Working with them is an absolute pleasure.”
“NHS 24 needed to complete a product deep dive which covered a number of areas. I cannot recommend them enough to anyone considering how to drive forward their digital ambitions and develop greater user insight across their digital estate and transformation strategies.”
“Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.”
“Border Crossing UX get right inside the mind-set of your clients and work with utter dedication to deliver the results your business needs.”
“It is really important to us at NHS Highland to put people using our services first, and to design services around their needs to give them the best experience. The website is a key place to demonstrate this and we’ve had lots of positive comments about how straightforward and easy to use the new site is.”
Latest posts
12 must read books recommended at Lean Agile Scotland
Reflecting on Lean Agile Scotland, we wanted to take a deeper look at some of the topics from the talks. We’ve compiled a list of top recommended books endorsed by experts in the field during Lean Agile Scotland, perfect for professionals across various sectors, and invite you to explore these valuable resources with us.
Translating engagement event outputs into actionable deliverables
In this post, we’ll provide an overview of two key outputs that were developed following an engagement event, focussing on why and how these key deliverables were produced. We’ll also detail the additional links and resources that we benefited from throughout this project.
Helping NHS Highland launch a citizen-centred website
Following a competitive tendering process, Factory 73 was engaged to develop a new website for NHS Highland. As long-term partners, we were asked to help ensure a user centred approach was maintained throughout the design and development process.