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We focus on the people you need to reach, convert, and retain.

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Forward-thinking people choose us to:

Evaluate

Objectively assess products, services, and experiences.

Explore

Investigate and solve complex business problems.

Improve

Radically optimise cross-channel journeys and experiences.

Accelerate

Rapidly develop, test, and launch new value propositions.

UX Design Services

Trusted by

Featured work

Enhance rural communities

NWG Innovation Festival 2019

Increase client engagement and retention

Lockton Companies

Improve how people plan their visit

National Galleries of Scotland

Optimise key digital products & services

NHS 24

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What our clients think

Border Crossing UX spent a great deal of time canvassing opinion, not merely from us the client but from other stakeholders, to genuinely understand the nature of the brief. This was particularly important to us. The technical delivery was excellent but the softer, message-sharing side, was even better.

Malcolm Cannon - CEO, Cricket Scotland

We have worked with Border Crossing UX for three years now on various projects. They truly understand how to help deliver a world-class user experience. Working with them is an absolute pleasure.

John McEvoy - Digital Designer, Lothian Buses

NHS 24 needed to complete a product deep dive which covered a number of areas. I cannot recommend them enough to anyone considering how to drive forward their digital ambitions and develop greater user insight across their digital estate and transformation strategies.

Kevin Hutchison - Development & Content Manager, NHS 24

Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.

Jo Coomber - Director of Public Engagement, National Galleries of Scotland

Border Crossing UX get right inside the mind-set of your clients and work with utter dedication to deliver the results your business needs.

Calum MacLean - Risk Manager, Lockton Companies

Our space and facilities

We’ve created the perfect space to conduct user research and collaborative design.

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Latest posts

What I learned about UX in my year at Border Crossing UX https://bordercrossingux.com/wp-content/uploads/2022/11/IMG_9075-scaled.jpg 2560 1707 Border Crossing UX Border Crossing UX https://bordercrossingux.com/wp-content/uploads/2022/11/IMG_9075-scaled.jpg November 29, 2022 November 29, 2022

November 29, 2022

What I learned about UX in my year at Border Crossing UX

The 17th of November officially marked my one-year anniversary at Border Crossing UX. As the Marketing Specialist here, my role did not require prior UX experience, though it did require an understanding of general user experience principles and many transferrable skills. So as a “non-UX” individual working in the UX industry, I wanted to share some of the top things I have learned during my year in UX that may be of use to others considering entering the industry.

Adopting a hypothesis-led approach to design

Scientists are known for being measured, methodical and exacting in their approach. They follow a logical structure and systemise their research to obtain valid data and confident results. Following a path of enquiry has given us some of the most important discoveries of our time. We owe everything from insulin to x-rays to the scientific process that asks, “What happens if I do this?”.

Customers or Competitors: Who defines your unique value proposition?

The unique value proposition is the element of strategy that has an outward perspective, and sits on the demand side of your business, with a sliding scale of uses. Yet, in an age of digital transformation, most businesses cite the need to keep up with disruptive and well-established competitors, retaining an inward, comparative perspective rather than an evaluative edge.

User experience specialists