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We focus on the people you need to reach, convert, and retain.

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Forward-thinking people choose us to:

Evaluate

Objectively assess products, services, and experiences.

Explore

Investigate and solve complex business problems.

Improve

Radically optimise cross-channel customer journeys.

Accelerate

Rapidly develop, test, and launch new value propositions.

UX Design Services

Trusted by

Featured work

Enhance rural communities
NWG Innovation Festival 2019

Increase client engagement and retention
Lockton Companies

Improve how people plan their visit
National Galleries of Scotland

Optimise key digital products & services
NHS 24

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What our clients think

Border Crossing UX spent a great deal of time canvassing opinion, not merely from us the client but from other stakeholders, to genuinely understand the nature of the brief. This was particularly important to us. The technical delivery was excellent but the softer, message-sharing side, was even better.

Malcolm Cannon - CEO, Cricket Scotland

We have worked with Border Crossing UX for three years now on various projects. They truly understand how to help deliver a world-class user experience. Working with them is an absolute pleasure.

John McEvoy - Digital Designer, Lothian Buses

NHS 24 needed to complete a product deep dive which covered a number of areas. I cannot recommend them enough to anyone considering how to drive forward their digital ambitions and develop greater user insight across their digital estate and transformation strategies.

Kevin Hutchison - Development & Content Manager, NHS 24

Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.

Jo Coomber - Director of Public Engagement, National Galleries of Scotland

Border Crossing UX get right inside the mind-set of your clients and work with utter dedication to deliver the results your business needs.

Calum MacLean - Risk Manager, Lockton Companies

Our space and facilities

We’ve created the perfect space to conduct user research and collaborative design.

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Latest posts

Digital Outcomes and Specialists 5 Framework https://bordercrossingux.com/wp-content/uploads/2019/10/CCS_2935_Supplier_AW_300dpi-e1571419978109.jpg 600 447 Border Crossing UX Border Crossing UX https://bordercrossingux.com/wp-content/uploads/2019/10/CCS_2935_Supplier_AW_300dpi-e1571419978109.jpg February 11, 2021 February 11, 2021

February 11, 2021

Digital Outcomes and Specialists 5 Framework

Our application to continue as a named supplier across all four lots, (digital outcomes, digital specialists, user research studios and user research participant recruitment), of the Crown Commercial Service’s Digital Outcomes and Specialists 5 framework has been accepted.

Merry Christmas and Festive opening hours 2020

As 2020 comes to a close it seems an understatement to say this has been quite a year. For all of us this has been a year of upheaval, worry and fear. But it has also been a moment to come together and appreciate each other. So, we want to say a big thank you to all our Clients, Partners and friends that have inspired, supported and collaborated with us in extraordinary circumstances over the last 12 months.

Fostering alignment throughout a transformation

Transformation projects are conducted by mature or larger organisations and generally refer to a programme of projects, that when delivered will have a transformational impact. By their nature these are high risk/reward and always involve a substantial investment of financial and intellectual capital.

User experience specialists