We focus on the people you need to reach, convert, and retain.

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Clients choose us to:

Evaluate


Objectively assess products, services, and experiences.

Improve


Radically optimise cross-channel journeys and experiences.

Explore


Investigate and solve complex business problems.

Launch


Rapidly develop, test, and launch new value propositions.

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What our clients think

Latest posts

12 must read books recommended at Lean Agile Scotland

Reflecting on Lean Agile Scotland, we wanted to take a deeper look at some of the topics from the talks. We’ve compiled a list of top recommended books endorsed by experts in the field during Lean Agile Scotland, perfect for professionals across various sectors, and invite you to explore these valuable resources with us.

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Translating engagement event outputs into actionable deliverables

In this post, we’ll provide an overview of two key outputs that were developed following an engagement event, focussing on why and how these key deliverables were produced. We’ll also detail the additional links and resources that we benefited from throughout this project.

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Helping NHS Highland launch a citizen-centred website

Following a competitive tendering process, Factory 73 was engaged to develop a new website for NHS Highland. As long-term partners, we were asked to help ensure a user centred approach was maintained throughout the design and development process.

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