User experience specialists


Focus on the people you need to reach, convert, and retain

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Forward-thinking people choose us to:


Objectively assess products, services, and experiences.


Investigate and solve complex business problems.


Radically optimise cross-channel customer journeys.


Rapidly develop, test, and launch new value propositions.

Trusted by

The Scottish Government Logo
National Galleries of Scotland logo
Webhelp logo
Cuba Casa Logo black
CGI logo
Cricket Scotland Logo
University West of Scotland
NHS 24 Logo
NHS Scotland Logo
University Edinburgh Logo
Business Gateway logo

Featured work

Enhance rural communities

NWG Innovation Festival 2019

Increase client engagement and retention

Lockton Companies

Improve how people plan their visit

National Galleries of Scotland

Optimise key digital products & services

NHS 24

Want to work with us too?

Discuss your goals and requirements with a user experience specialist.

What our clients think

Our space and facilities

We’ve created the perfect space to conduct user research and collaborative design.

Latest posts

Leith Shore
Our top places to go and things to do at the Shore 1920 1091 Border Crossing UX

Our top places to go and things to do at the Shore

It’s been over 5 years since we left the city centre of Edinburgh and set up Research and Facilitation Studio at the Shore. So, we thought it is about time to share our top things to do in one of Edinburgh’s most creative quarters.

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User Testing: Radical innovation through human insights 400 302 Border Crossing UX

User Testing: Radical innovation through human insights

On September 20th 2019 User Testing will be hosting, Radical innovation through human insights. User Testing will share key insights from their UK financial services customer study and host a panel discussion with industry leaders in CX.

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Are you heading to LBG’s ConnecTech 2019? 700 437 Border Crossing UX

Are you heading to LBG’s ConnecTech 2019?

Are you going to the Lloyds Banking Group: ConnecTech conference? Then we’ll see you there, as Border Crossing UX has been invited to deliver a talk on Why UX Matters and two workshops on how to use Critical Thinking and Creative Thinking.

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