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We focus on the people you need to reach, convert, and retain.

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Forward-thinking people choose us to:

Evaluate

Objectively assess products, services, and experiences.

Explore

Investigate and solve complex business problems.

Improve

Radically optimise cross-channel journeys and experiences.

Accelerate

Rapidly develop, test, and launch new value propositions.

UX Design Services

Trusted by

Featured work

Enhance rural communities
NWG Innovation Festival 2019

Increase client engagement and retention
Lockton Companies

Improve how people plan their visit
National Galleries of Scotland

Optimise key digital products & services
NHS 24

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Discuss your goals and requirements with a user experience specialist.

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What our clients think

Border Crossing UX spent a great deal of time canvassing opinion, not merely from us the client but from other stakeholders, to genuinely understand the nature of the brief. This was particularly important to us. The technical delivery was excellent but the softer, message-sharing side, was even better.

Malcolm Cannon - CEO, Cricket Scotland

We have worked with Border Crossing UX for three years now on various projects. They truly understand how to help deliver a world-class user experience. Working with them is an absolute pleasure.

John McEvoy - Digital Designer, Lothian Buses

NHS 24 needed to complete a product deep dive which covered a number of areas. I cannot recommend them enough to anyone considering how to drive forward their digital ambitions and develop greater user insight across their digital estate and transformation strategies.

Kevin Hutchison - Development & Content Manager, NHS 24

Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.

Jo Coomber - Director of Public Engagement, National Galleries of Scotland

Border Crossing UX get right inside the mind-set of your clients and work with utter dedication to deliver the results your business needs.

Calum MacLean - Risk Manager, Lockton Companies

Our space and facilities

We’ve created the perfect space to conduct user research and collaborative design.

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Latest posts

Evaluating your content library & why it matters https://bordercrossingux.com/wp-content/uploads/2019/05/Sandyford-Case-Study-Cover-Web-2.jpg 1920 640 Border Crossing UX Border Crossing UX https://bordercrossingux.com/wp-content/uploads/2019/05/Sandyford-Case-Study-Cover-Web-2.jpg September 23, 2021 September 23, 2021

September 23, 2021

Evaluating your content library & why it matters

Over the years we’ve worked with clients who have had some truly massive digital content libraries. In some instances, these are a genuine asset. There is a clear content strategy and legacy content is well maintained. This often results in a clear competitive advantage.

The power of lightning talks & how to get them right

Lightning talks are a brilliant way to harness and share internal and external expertise. If you’ve participated in a research or design sprint before, then you’ll know how powerful a good lightning talk can be. Done right, they should inspire and inform “how might we” brainstorming sessions, as well as help energise and align participants.

Technology cycles, Smartphones & What’s coming next

Industries, business models, products and services evolve over time. As the product lifecycle and S-curves depict, they tend to go through a predictable cycle of innovation, adoption, growth, maturity, and eventual decline. Gartner’s Hype Cycle explores the first of these stages in greater detail…

User experience specialists