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We focus on the people you need to reach, convert, and retain.

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Forward-thinking people choose us to:

Evaluate

Objectively assess products, services, and experiences.

Explore

Investigate and solve complex business problems.

Improve

Radically optimise cross-channel journeys and experiences.

Accelerate

Rapidly develop, test, and launch new value propositions.

UX Design Services

Trusted by

Featured work

Enhance rural communities

NWG Innovation Festival 2019

Increase client engagement and retention

Lockton Companies

Improve how people plan their visit

National Galleries of Scotland

Optimise key digital products & services

NHS 24

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Discuss your goals and requirements with a user experience specialist.

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What our clients think

Border Crossing UX spent a great deal of time canvassing opinion, not merely from us the client but from other stakeholders, to genuinely understand the nature of the brief. This was particularly important to us. The technical delivery was excellent but the softer, message-sharing side, was even better.

Malcolm Cannon - CEO, Cricket Scotland

We have worked with Border Crossing UX for three years now on various projects. They truly understand how to help deliver a world-class user experience. Working with them is an absolute pleasure.

John McEvoy - Digital Designer, Lothian Buses

NHS 24 needed to complete a product deep dive which covered a number of areas. I cannot recommend them enough to anyone considering how to drive forward their digital ambitions and develop greater user insight across their digital estate and transformation strategies.

Kevin Hutchison - Development & Content Manager, NHS 24

Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.

Jo Coomber - Director of Public Engagement, National Galleries of Scotland

Border Crossing UX get right inside the mind-set of your clients and work with utter dedication to deliver the results your business needs.

Calum MacLean - Risk Manager, Lockton Companies

Our space and facilities

We’ve created the perfect space to conduct user research and collaborative design.

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Latest posts

The Marketing Society: Trendspotting Strategy Event https://bordercrossingux.com/wp-content/uploads/2022/06/Trend-Spotting.png 1536 512 Border Crossing UX Border Crossing UX https://bordercrossingux.com/wp-content/uploads/2022/06/Trend-Spotting.png June 22, 2022 June 22, 2022

June 22, 2022

The Marketing Society: Trendspotting Strategy Event

Trendspotting is more than checking an instantaneous ranking on Twitter about hashtags and topics. Blending art and science, trendspotting has replaced the traditional marketing method of the 4 Ps: product, pricing, promotion and place. As the world around us changes, so must our strategy, weaving into the fundamental shifts in value and purpose every consumer experiences in their purchasing decisions.

Meet our new Executive Assistant: Emily Dean

As our team continues to grow, we’re excited to welcome and introduce Emily Dean, our new Executive Assistant. With a wealth of experience and an incredible can-do attitude, Emily has already brought in some incredible insight to the Border Crossing UX team. We chatted to Emily to learn more about her background and to find out how the last month of working here has been.

DIGIT Martech Summit 2022: Event Review

We attended the Marketing Technology Summit on 10 May, hosted by DIGIT, to learn about the latest trends and technologies in Marketing – with a particular interest in how these affect the User Experience. This year’s summit focused on adapting to the customer experience and addressing their evolving expectations in the fast-shifting digital world. While…

User experience specialists