We focus on the people you need to reach, convert, and retain.

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Clients choose us to:

Evaluate


Objectively assess products, services, and experiences.

Improve


Radically optimise cross-channel journeys and experiences.

Explore


Investigate and solve complex business problems.

Launch


Rapidly develop, test, and launch new value propositions.

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Latest posts

Helping NHS Highland launch a citizen-centred website

Following a competitive tendering process, Factory 73 was engaged to develop a new website for NHS Highland. As long-term partners, we were asked to help ensure a user centred approach was maintained throughout the design and development process.

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A fresh new brand strategy for Family Journeys

We’re incredibly pleased to announce that over the coming months, we’ll be working on a new brand strategy and user-centred design project for Family Journeys. This initiative is part of our commitment to strengthen and support the communities we live in by providing pro-bono services to local charities and public sector organisations.

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Designing and facilitating an engagement event for Sandyford

Sandyford Sexual Health Service wanted to explore key recommendations following a needs assessment of those who support adults with a learning disability on the topic of relationships and sexual health.

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