User experience specialists


Focus on the people you need to reach, convert, and retain

For over 10 years, our user centred approach has helped companies respond to changes in human behaviour and profit from technology.

Forward-thinking people choose us to:


Objectively assess products, services, and experiences.


Investigate and solve complex business problems.


Radically optimise cross-channel customer journeys.


Rapidly develop, test, and launch new value propositions.

Trusted by

The Scottish Government Logo
National Galleries of Scotland logo
Webhelp logo
Cuba Casa Logo black
CGI logo
Cricket Scotland Logo
University West of Scotland
NHS 24 Logo
NHS Scotland Logo
University Edinburgh Logo
Business Gateway logo

Featured work

Enhance rural communities

NWG Innovation Festival 2019

Increase client engagement and retention

Lockton Companies

Improve how people plan their visit

National Galleries of Scotland

Optimise key digital products & services

NHS 24

Want to work with us too?

Discuss your goals and requirements with a user experience specialist.

What our clients think

Our space and facilities

We’ve created the perfect space to conduct user research and collaborative design.

Latest posts

Innovation Festival 2019: Enabling the Rural Revolution 1836 940 Border Crossing UX

Innovation Festival 2019: Enabling the Rural Revolution

For the 3rd year running, CGI has invited us to design and co-facilitate their design sprint at the Northumbrian Water Group (NWG) Innovation Festival. We’ll be exploring: ‘How Might We enhance rural communities and the environment using emerging technologies?’

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Esther Stringer speaking at Digital Transformation Scotland 2019
Why Digital Transformations fail (and how to stop them) 1120 840 Border Crossing UX

Why Digital Transformations fail (and how to stop them)

Digital Transformation is no longer the new kid on the block. But the need to deliver a transformation efficiently and effectively has never been more important. That’s why I was pleased to see the immense turnout for DIGIT.FYI’s 4th Annual Digital Transformation Conference.

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Festive opening hours at Border Crossing UX 2018 1920 1440 Border Crossing UX

Festive opening hours at Border Crossing UX 2018

2018 has been a great year and we’d like to say a massive thank you to all our wonderful Clients, Collaborators, Partners and Friends. We’ve worked on some great projects this year and with some great people across sectors and have solved some truly interesting business challenges.

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