Transform the experiences you deliver.

Our user experience (UX) design services help driven organisations identify and implement the changes that matter most.

We specialise in

Research

Asking the right people, the right questions.

  • Research strategy and plans
  • Participant recruitment and screening
  • Qualitative and quantitative research.

Strategy

Defining valuable and profitable experiences.

  • Market, business, and competitor analysis
  • User experience (UX) and product strategy
  • Value propositions, key messages, and campaigns.

Design

Delivering the most value for the least effort.

  • Information and content
  • Interfaces and interactions
  • Journeys and experiences.

Facilitation

Stimulating people to think differently.

  • Collaborative workshops
  • Design thinking sprints
  • Training and support.

Trusted by

Clients choose us to

EvaluateImproveExploreLaunch

Launch

Accelerate the creation, adoption, and growth of new value propositions, products, and services.

Brand strategy

Brand identity

Value propositions and collateral

Product and service design

Design system

Campaign strategy

Content and creative

Programme management

Launch

Launch

Accelerate the creation, adoption, and growth of new value propositions, products, and services.

Brand strategy

Brand identity

Value propositions and collateral

Product and service design

Design system

Campaign strategy

Content and creative

Programme management

What our clients think

“We found working with Border Crossing UX so supportive that Sandyford extended the contract to translate all of the issues into solutions. I would highly recommend commissioning and working with them.”

Jo Zinger Health Improvement Lead – Sandyford Sexual Health Service, NHS GGC

“From initial research through to final review their work puts the customer first and is always meticulous, well presented and followed up with ongoing care and expert advice.”

John McEvoy Digital Designer, Lothian Buses

“Border Crossing UX get right inside the mind-set of your clients and work with utter dedication to deliver the results your business needs.”

Calum MacLean Risk Manager, Lockton Companies

“Border Crossing UX’s diligence and patience in understanding and unpicking our business has been exemplary. Having such an honest relationship allowed us to address business challenges and meet our challenging objectives.”

Steven Cote Product Manager, MDDUS

“Border Crossing UX were extremely professional, efficient and had a real commitment to getting the job done with the highest quality in mind.”

Paul Burns Service Development & Content Manager, NHS 24

“We really value Border Crossing UX’s positivity and friendliness along with their ability to understand, capture, and deliver exactly what’s required.”

Stephanie Cymber Senior Policy Officer, The Scottish Government

Want to work with us too?

Discuss your requirements with a user experience specialist.

Schedule a call

Why choose us

Experience

Over the past 15 years we’ve helped a broad range of clients evaluate and improve the experiences they deliver.

Expertise

We’ve got a proven track-record of helping clients to think differently, stimulate change, and deliver progress.

Efficiency

We’ll save you time, money, and stress. Benefit from prompt project kick-offs and rapid turn-around times.