User experience design services

Turn problems into profit

We help organisations create and improve the experiences they deliver.

We specialise in

Facilitation

Stimulating people to think differently.

  • Collaborative workshops.
  • Design thinking sprints.
  • Training & support.

Strategy

Defining valuable and profitable experiences.

  • Market & competitor analysis.
  • Experience strategy.
  • Tactical plans & documentation.

Research

Asking the right people, the right questions.

  • Qualitative & quantitative research.
  • Participant recruitment.
  • Research & testing facilities.

Design

Delivering the most value for the least effort.

  • Information & content.
  • Interfaces & interactions.
  • Journeys & experiences.

Trusted by

The Scottish Government Logo
National Galleries of Scotland logo
Webhelp logo
Cuba Casa Logo black
CGI logo
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Cricket Scotland Logo
University West of Scotland
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NHS 24 Logo
NHS Scotland Logo
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University Edinburgh Logo
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Business Gateway logo
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Clients choose us to

Evaluate

Objectively assess touch points and experiences.

Key benefits:

  • Measure and benchmark performance.
  • Identify user needs and pain points.
  • Make the case for change, secure buy-in and build momentum.
  • Minimise risk and wastage.

Improve

Radically improve cross-channel customer journeys.

Key benefits:

  • Identify, monitor, and improve KPIs.
  • Resolve the issues and blockers people face.
  • Increase the volume and value of data and financial transactions.
  • Maximise Return on Investment.

Explore

Solve complex business problems and design challenges.

Key benefits:

  • Stimulate progressive thinking.
  • Efficiently leverage in-house knowledge and experience.
  • Develop new solutions to existing problems.
  • Investigate future opportunities and threats.

Accelerate

Rapidly develop new value propositions and concepts.

Key benefits:

  • Identify pain points, frustrations, and unmet needs.
  • Define and test user centred value propositions.
  • Efficiently validate new product and service concepts.
  • Find product/market-fit faster.

What our clients think

Specialist services

Expert Reviews

Rapidly identify the issues your users experience.

UX Audits

Evaluate the journeys and experiences you deliver.

UX Strategy

Define a user centred strategy and roadmap.

Concept Development

Generate ideas and test potential solutions.

Collaborative Design

Solve complex problems and design challenges.

User Research

Ask the right people the right questions.

Participant Recruitment

Ensure you get the participants you need.

Conversion Rate Optimisation

Radically improve KPIs.

UX Support

Get the support you need, when you need it.

Use our space and facilities

Need space to conduct user research or collaborative design?

Our approach

We take a user centred approach to harnessing new opportunities and solving complex business problems. This allows us to test ideas and balance your organisation’s objectives with people’s needs.

1. Define

Identify the core challenge and key stakeholders.

2. Discover

Explore the problem and the people it impacts.

3. Generate

Develop ideas and prioritise potential solutions.

4. Test

Validate assumptions and evaluate concepts.

5. Deliver

Provide the outputs and ongoing support required.

Why choose us

Featured work

Use SMART technology to improve customers’ lives

NWG Innovation Festival 2018

Get people where they need to go quickly

Lothian Buses

Rapidly improve critical user journeys

NHS GGC

Increase engagement across segments

National Galleries of Scotland