User experience (UX) design services

Turn problems into profit

We help organisations create and improve the experiences they deliver.

We specialise in


Asking the right people, the right questions.

  • Qualitative & quantitative research.
  • Participant recruitment.
  • Research & testing facilities.


Delivering the most value for the least effort.

  • Information & content.
  • Interfaces & interactions.
  • Journeys & experiences.


Defining valuable and profitable experiences.

  • Market & competitor analysis.
  • Experience strategy.
  • Tactical plans & documentation.


Stimulating people to think differently.

  • Collaborative workshops.
  • Design thinking sprints.
  • Training & support.

Trusted by

The Scottish Government Logo
National Galleries of Scotland Logo
Webhelp Logo
Cuba Casa Logo
CGI Logo
Lothian Buses Logo
Cricket Scotland Logo
University of the West of Scotland Logo
Lockton Logo
NHS 24 Logo
NHS Scotland Logo
Digital Contact Logo
The University of Edinburgh Logo
Edinburgh Bus Tours Logo
Business Gateway Logo
Digital Boutique Logo

Clients choose us to


Objectively assess touch points and experiences.

Key benefits:

  • Measure and benchmark performance.
  • Identify user needs and pain points.
  • Make the case for change, secure buy-in and build momentum.
  • Minimise risk and wastage.


Radically improve cross-channel journeys and experiences.

Key benefits:

  • Identify, monitor, and improve KPIs.
  • Resolve the issues and blockers people face.
  • Increase the volume and value of data and financial transactions.
  • Maximise Return on Investment.


Solve complex business problems and design challenges.

Key benefits:

  • Stimulate progressive thinking.
  • Efficiently leverage in-house knowledge and experience.
  • Develop new solutions to existing problems.
  • Investigate future opportunities and threats.


Rapidly develop new value propositions and concepts.

Key benefits:

  • Identify pain points, frustrations, and unmet needs.
  • Define and test user centred value propositions.
  • Efficiently validate new product and service concepts.
  • Find product/market-fit faster.

What our clients think

Specialist services

Expert Reviews

Rapidly identify the issues your users experience.

Expert Reviews

UX Audits

Evaluate the journeys and experiences you deliver.

UX Audits

UX Strategy

Define a user centred strategy and roadmap.

UX Strategy

Concept Development

Generate ideas and test potential solutions.

Concept Development

Collaborative Design

Solve complex problems and design challenges.

Collaborative Design

User Research

Ask the right people the right questions.
User Research

Participant Recruitment

Ensure you get the participants you need.

Participant Recruitment

Conversion Rate Optimisation

Radically improve KPIs.

Conversion Rate Optimisation

UX Support

Get the support you need, when you need it.

UX Support

Use our space and facilities

Need space to conduct user research or collaborative design?

Our approach

We take a user centred approach to harnessing new opportunities and solving complex business problems. This allows us to test ideas and balance your organisation’s objectives with people’s needs.

1. Frame

Identify the core challenge and key stakeholders.

2. Discover

Explore the problem and the people it impacts.

3. Define

Prioritise needs and identify potential solutions.

4. Generate

Develop concepts and test proposed solutions.

5. Deliver

Provide the solution and ongoing support required.

Why choose us

Featured work

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