Build better products and services faster.

Designing and developing a website or application has never been easier. But making sure you build the right thing for the right people is still a challenging task.

To minimise risk and wastage you need to implement a user centred approach to technical development. So, you can learn what works best for your target audience, prior to launch.

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What is user centred development and programme management?

Over the past 10 years our team of user experience specialists have defined programmes of work, resourcing plans, and managed a broad range of technical projects. The methodology applied is always driven by the specific needs, culture, and preferences of the client’s team responsible for the work required.

On a user centred development project or programme of work, rather than solely focusing on what needs to be built, we also focus on the people you’re building for. We don’t wait till launch to see what key stakeholders think. User research and testing is integrated throughout waterfall or Agile development processes. The result? Assumptions are validated and issues are resolved prior to launching your new product or service.

When we’re the project lead or programme manager we help our clients:

  • Define how best to implement a user centred approach to design and development given desired outcomes and constraints
  • Identify what user research and user centred design activities will add the most value
  • Identify what roles, resources, and effort will be required to execute known and likely tasks

Ultimately, we base our measurements of success on business outcomes, not just the delivery of outputs. This approach ensures:

  • Appropriate briefs, methodologies, key activities, and outputs are defined
  • Projects are resourced and planned appropriately
  • Expectations are managed effectively
  • Trust is maintained through transparency
  • Needs, requirements, or outputs are defined and prioritised efficiently
  • Internal and/or external stakeholder feedback is responded to throughout the process
  • Costly mistakes are avoided

Key benefits of user centred development

Focus on the people you need to convert.
Build better products, services, faster.
Minimise risk and wastage.

We’ve delivered …

Our user centred technical development and programme management experience includes:
  • Content management and digital experience platform selection and configuration
  • Websites and web applications
  • B2B and B2C ecommerce solutions
  • Native mobile applications
  • Rich interactive or immersive experiences
  • User portals, intranets, and extranets
  • Dashboards and data visualisation tools
  • eLearning platforms and content
  • Complex forms, interactions, and automated processes
  • Front-end frameworks and design systems
  • Back-office systems and tools

Do you work with in-house teams and/or external suppliers?

We have extensive experience of working with in-house and within complex supplier ecosystems. On projects and programmes of work that involve a broad range of stakeholders, internal contributors, and external suppliers, we’re happy to:

  • Adhere to a broad range of project management and/or development methodologies
  • Collaborate with in-house teams and external suppliers
  • Programme manage the delivery of outputs (that involve multiple in-house teams and external suppliers)
  • If required, we can also source additional specialist resources or external suppliers

What do I get?

In addition to receiving quality assured outputs, delivered on-time, and on-budget, you will get:

  • A dedicated project manager that will be assigned to the project throughout its lifecycle
  • Daily updates and weekly progress reports
  • Access to live project documentation and works-in-progress


Starting from £50,000 (exc. VAT). Fixed prices are dependent on scope.


The minimum turn-around time for a UX led-technical development project is 8 weeks.

What our clients think

Want to work with us too?

Discuss your desired outcomes with a user experience specialist.

How do you approach programme management?

Our user centred approach to programme management and technical development projects ensures we:

1. Define objectives, priorities, and constraints

  • Kick-off workshop
  • Measurements of success framework
  • Live project plan
  • Live risk register

2. Conduct primary and secondary research

  • Requirements gathering
  • Business analysis
  • Competitor analysis
  • Data analysis
  • Target audience segmentation
  • Generative research
  • Top task analysis
  • User experience principles
  • Persona development

3. Validate requirements

  • Documentation and prioritisation
  • Information architecture
  • Interaction design
  • Wireframing and prototyping
  • Interface design
  • Front-end development
  • Evaluative research and testing

4. Refine outputs

  • Back-end development
  • 3rd party software integration
  • Quality assurance
  • Evaluative research and testing
  • Training and handover documentation

5. Launch, measure, and improve

  • Deployment and launch
  • Ongoing support and maintenance
  • Performance reporting
  • Ongoing optimisation

Our approach to programme management and fulfilling user centred technical development projects is guaranteed to deliver the outputs you really need.

Want to adopt a user centred approach to development?

Discuss your aims and objectives with a user experience specialist.