User Experience Support

Get the UX Support you need

Would a fresh pair of eyes benefit you and your customers? There’s no doubt that being asked the right questions, or getting the right advice at the right time, can save a lot of time, money and stress. What’s more, when you work in-house, it’s often useful to get an “outsider’s” take on things.

Our on-going UX support packages help clients cost-effectively supplement their in-house resources. So, you can access the knowledge, skills and experience of a UX specialist, as and when, you need them.


In-house teams supported


Touch points supported


Issues resolved

Trusted by

The Scottish Government Logo
National Galleries of Scotland Logo
Webhelp Logo
Cuba Casa Logo
CGI Logo
Lothian Buses Logo
Cricket Scotland Old Logo
University of the West of Scotland Logo
Lockton Logo
NHS 24 Logo
NHS Scotland Logo
Digital Contact Logo
The University of Edinburgh Logo
Edinburgh Bus Tours Logo
Business Gateway Logo
Digital Boutique Logo

What is UX support?

Our user experience support packages provide direct and rapid access to our team of specialist consultants.

This means you can access our experience, as well as the following skills and techniques, when you need to:

  • Business analysis
  • Competitor research
  • Generative research
  • Evaluative research
  • Facilitation
  • Design thinking
  • Brand strategy
  • UX strategy
  • Concept development
  • Product, service & experience design
  • Rapid prototyping
  • Program management
  • Technical documentation
  • User testing & quality assurance
  • UX monitoring & optimisation.

Key benefits

Optimise design and development processes.

Increase the RoI of full-time resources.

Flexible support terms and service level agreements.

What do I get?

Our UX support packages are tailored to each client’s in-house resources and business requirements, and can be used to:

  • Work on-site alongside your team. This is the most expensive option, but it offers a substantial benefit, we’ll train your staff “on-the-job”
  • Do the same work for you remotely. This is cheaper but it’s much harder to ensure knowledge is transferred effectively
  • Do something in between.

How much does UX support cost?

Up to 35 hours of:

Remote UX support: £3,500 (exc. VAT). 

On-site UX support: fees start from £5,000 (exc. VAT). 

How quickly can you start?

The maximum lead time to start:

Remote UX support project – 3 working days.

On-site UX support project – 10 working days.

What our clients think

Want to work with us too?

Get the user experience support you need.

How we do UX Support?

For over 10 years, we’ve delivered the user experience support our clients need. Our approach to supplementing and augmenting in-house teams ensures we:

1. Define objectives, priorities and constraints

  • Kick-off workshop
  • Roles & responsibilities
  • Protocols & processes
  • Measurements of success framework
  • Project plan

2. Provide the support you need

  • On-site support
  • Remote support
  • On-the-job knowledge transfer
  • Bespoke training, development and up-skilling

3. Measure progress

  • Burn down & RoI reports
  • Periodic reviews
  • Support logs

Get input and advice from user experience specialists – as and when you need it.

Want support from a team of UX specialists?

We’ll provide the skills and experience you need.

Specialist services

Expert Reviews

Rapidly identify the issues your users experience.
Expert Reviews

UX Audits

Evaluate the journeys and experiences you deliver.

UX Audits

UX Strategy

Define a user centred strategy and roadmap.

UX Strategy

Concept Development

Generate ideas and test potential solutions.

Concept Development

Collaborative Design

Solve complex problems and design challenges.

Collaborative Design

User Research

Ask the right people the right questions.

User Research

Participant Recruitment

Ensure you get the participants you need.

Participant Recruitment

Conversion Rate Optimisation

Radically improve KPIs.

Conversion Rate Optimisation

UX-led Development

Build better products and services faster.

UX-led Development

Back to top