Get the specialist support you need, when you need it.
Would a fresh pair of eyes benefit you and your customers? There’s no doubt that being asked the right questions, or getting the right advice at the right time, can save a lot of time, money and stress. What’s more, when you work in-house, it’s often useful to get an “outsider” take on things.
Our on-going UX support packages help clients cost-effectively supplement their in-house resources. So, you can access the knowledge, skills, and experience of a user experience specialist, as and when, you need them.
What is UX support?
This means you can access our experience, as well as the following skills and techniques, when you need to:
- Business analysis
- Competitor research
- Generative research
- Evaluative research
- Design thinking
- Brand strategy
- UX strategy
- Concept development
- Product, service, and experience design
- Rapid prototyping
- Program management
- Technical documentation
- User testing and quality assurance
- UX monitoring and optimisation
Key benefits of UX support
Optimise design and development processes.
Increase the ROI of full-time resources.
Flexible support agreements.
What do I get?
Our UX support packages are tailored to each client’s in-house resources and business requirements, and can be used to:
- Work on-site alongside your team. This is the most expensive option, but it offers a substantial benefit, we’ll train your staff “on-the-job”
- Do the same work for you remotely. This is cheaper but it’s much harder to ensure knowledge is transferred effectively
- Do something in between
Fees (exc. VAT) for up to 35 hours of:
Remote UX support: start from £3,750 (exc. VAT).
On-site UX support: start from £5,000 (exc. VAT).
The maximum lead time to start is:
Remote: 3 working days.
On-site: 10 working days.
What our clients think
“We have worked with Border Crossing UX for three years now on various projects. They truly understand how to help deliver a world-class user experience. Working with them is an absolute pleasure.”
“Border Crossing UX’s professionalism, attention to detail, and expertise surpassed our expectations. Their contributions have made a significant impact. We highly recommend Border Crossing UX as a trusted partner for delivering outstanding results.”
“We found working with Border Crossing UX so supportive that Sandyford extended the contract to translate all of the issues into solutions. I would highly recommend commissioning and working with them.”
“Border Crossing UX helped us make an academic website more welcoming and accessible to the general public.”
“Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.”
Want to work with us too?
Get the user experience support you need.
How do you approach UX support?
For over 10 years, we’ve delivered the user experience support our clients need. Our approach to supplementing and augmenting in-house teams ensures we:
1. Define objectives, priorities, and constraints
- Kick-off workshop
- Roles and responsibilities
- Protocols and processes
- Measurements of success framework
- Live project plan
2. Provide the support you need
- On-site support
- Remote support
- On-the-job knowledge transfer
- Bespoke training, development and up-skilling
3. Measure progress
- Burn down reports
- Periodic reviews
- Support logs
Get the input you and advice you need from user experience specialists – as and when you need it.
Want UX support?
Get the skills and experience you and your team need.
Embed your team
Work side-by-side with our team of user experience specialists to accelerate progress.