Get the UX Support you need
Would a fresh pair of eyes benefit you and your customers? There’s no doubt that being asked the right questions, or getting the right advice at the right time, can save a lot of time, money and stress. What’s more, when you work in-house, it’s often useful to get an “outsider’s” take on things.
Our on-going UX support packages help clients cost-effectively supplement their in-house resources. So, you can access the knowledge, skills and experience of a UX specialist, as and when, you need them.
In-house teams supported
Touch points supported
Issues resolved
Trusted by
What is UX support?
Our user experience support packages provide direct and rapid access to our team of specialist consultants.
This means you can access our experience, as well as the following skills and techniques, when you need to:
- Business analysis
- Competitor research
- Generative research
- Evaluative research
- Facilitation
- Design thinking
- Brand strategy
- UX strategy
- Concept development
- Product, service & experience design
- Rapid prototyping
- Program management
- Technical documentation
- User testing & quality assurance
- UX monitoring & optimisation.
Key benefits
Optimise design and development processes.
Increase the RoI of full-time resources.
Flexible support terms and service level agreements.
What do I get?
Our UX support packages are tailored to each client’s in-house resources and business requirements, and can be used to:
- Work on-site alongside your team. This is the most expensive option, but it offers a substantial benefit, we’ll train your staff “on-the-job”
- Do the same work for you remotely. This is cheaper but it’s much harder to ensure knowledge is transferred effectively
- Do something in between.
How much does UX support cost?
Up to 35 hours of:
Remote UX support: £3,500 (exc. VAT).
On-site UX support: fees start from £5,000 (exc. VAT).
How quickly can you start?
The maximum lead time to start:
Remote UX support project – 3 working days.
On-site UX support project – 10 working days.
What our clients think
Border Crossing UX’s support and insights were core to ensuring our digital touch points is centred on our customer’s needs.
Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.
Border Crossing UX helped us achieve and even surpass the expectations we had at the project’s outset.
Border Crossing UX’s expert guidance helped us clarify our needs and communicate these effectively to others.
From initial research through to final review their work puts the customer first and is always meticulous, well presented and followed up with ongoing care and expert advice.
Want to work with us too?
Get the user experience support you need.
How we do UX Support?
For over 10 years, we’ve delivered the user experience support our clients need. Our approach to supplementing and augmenting in-house teams ensures we:
1. Define objectives, priorities and constraints
- Kick-off workshop
- Roles & responsibilities
- Protocols & processes
- Measurements of success framework
- Project plan
2. Provide the support you need
- On-site support
- Remote support
- On-the-job knowledge transfer
- Bespoke training, development and up-skilling
3. Measure progress
- Burn down & RoI reports
- Periodic reviews
- Support logs
Get input and advice from user experience specialists – as and when you need it.
Want support from a team of UX specialists?
We’ll provide the skills and experience you need.