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Crown Commercial Service Supplier
Our Services are now available via the Digital Marketplace 600 447 Border Crossing UX

Our Services are now available via the Digital Marketplace

We are delighted to be named as a supplier on Crown Commercial Service’s Digital Outcomes and Specialists 4 framework. The aim of this framework is to facilitate the digital transformation of public sector services.

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Leith Shore
Our top places to go and things to do at the Shore 1920 1091 Border Crossing UX

Our top places to go and things to do at the Shore

It’s been over 5 years since we left the city centre of Edinburgh and set up Research and Facilitation Studio at the Shore. So, we thought it is about time to share our top things to do in one of Edinburgh’s most creative quarters.

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User Testing: Radical innovation through human insights 400 302 Border Crossing UX

User Testing: Radical innovation through human insights

On September 20th 2019 User Testing will be hosting, Radical innovation through human insights. User Testing will share key insights from their UK financial services customer study and host a panel discussion with industry leaders in CX.

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Are you heading to LBG’s ConnecTech 2019? 700 437 Border Crossing UX

Are you heading to LBG’s ConnecTech 2019?

Are you going to the Lloyds Banking Group: ConnecTech conference? Then we’ll see you there, as Border Crossing UX has been invited to deliver a talk on Why UX Matters and two workshops on how to use Critical Thinking and Creative Thinking.

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Innovation Festival 2019: Enabling the Rural Revolution 1836 940 Border Crossing UX

Innovation Festival 2019: Enabling the Rural Revolution

For the 3rd year running, CGI has invited us to design and co-facilitate their design sprint at the Northumbrian Water Group (NWG) Innovation Festival. We’ll be exploring: ‘How Might We enhance rural communities and the environment using emerging technologies?’

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Esther Stringer speaking at Digital Transformation Scotland 2019
Why Digital Transformations fail (and how to stop them) 1120 840 Border Crossing UX

Why Digital Transformations fail (and how to stop them)

Digital Transformation is no longer the new kid on the block. But the need to deliver a transformation efficiently and effectively has never been more important. That’s why I was pleased to see the immense turnout for DIGIT.FYI’s 4th Annual Digital Transformation Conference.

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Festive opening hours at Border Crossing UX 2018 1920 1440 Border Crossing UX

Festive opening hours at Border Crossing UX 2018

2018 has been a great year and we’d like to say a massive thank you to all our wonderful Clients, Collaborators, Partners and Friends. We’ve worked on some great projects this year and with some great people across sectors and have solved some truly interesting business challenges.

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What we’ve been up to at Border Crossing UX in 2018 1920 1440 Border Crossing UX

What we’ve been up to at Border Crossing UX in 2018

2018 has been an incredibly busy year for us. Which is why we’ve been looking forward to the Summer, as it’s normally a bit quieter. But not this year … we’ve been flat out with projects, talks and festivals! So, here’s our latest round-up.

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Dynamic Earth Edinburgh
DIGIT Fintech Scotland 2017: Conference Review 860 472 Border Crossing UX

DIGIT Fintech Scotland 2017: Conference Review

Dynamic Earth once again provided a unique but intimate location for Fintech Scotland 2017. Fintech leaders from around the UK attended the conference exploring innovation and regulation within the financial services sector.

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Fintech Scotland Infographic
Infographic: The Growth of FinTech in Scotland 1300 6876 Border Crossing UX

Infographic: The Growth of FinTech in Scotland

Fintech Scotland 2017 was another great event from the team at Digit.fyi bringing together talent from across the sector. After two days of debate and discussion here’s our infographic of how this multi-billion pound industry has grown.

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Turing Fest Logo
Turing Fest 2017 – our top conference highlights 860 490 Border Crossing UX

Turing Fest 2017 – our top conference highlights

Last week Calum and I went to the EICC for Turing Fest 2017. With a pen and notebook in hand, we took advantage of what the Strategy and Product streams had to offer. Here is a round up of my top three talks and takeaways.

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Turing Talks 2017 – using technology for good 860 490 Border Crossing UX

Turing Talks 2017 – using technology for good

The Turing Talks took place last month. A day packed with disruptive insight that challenged attendees to think differently. As proud sponsors of the conference and the Turing Trust, there was no chance we were going to miss this event!

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Supporting Strathclyde University Chamber Choir 305 227 Border Crossing UX

Supporting Strathclyde University Chamber Choir

Strathclyde University Chamber Choir is a Glasgow-based charity boasting European performances and live BBC Radio broadcasts. They wanted to reach a larger audience online. We worked with them to help their music reach more people.

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Alexa
User Centred Design for the Internet of Things (IoT) 1451 1335 Border Crossing UX

User Centred Design for the Internet of Things (IoT)

The Internet of Things (IoT) is the front line of innovation. Found all around us, its applications present challenges for both hardware and design. To overcome those challenges, designers need to adopt the right process: user-centred design.

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UX Scotland Logo
Don’t miss out on UX Scotland: 7th to 9th of June 2017 2640 1500 Border Crossing UX

Don’t miss out on UX Scotland: 7th to 9th of June 2017

UX Scotland 2017, now in it’s fifth year, is the conference for all with an interest in user experience (UX) and design. With less than three weeks to get your tickets now for the opportunity to connect and learn from industry leaders.

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What can Virtual Reality (VR) learn from the demise of 3DTV? 860 489 Border Crossing UX

What can Virtual Reality (VR) learn from the demise of 3DTV?

After years of excitement, promise and disappointment, the 3D era is over. Now, VR appears to have taken over the reins. As both are troubled by similar problems, I wanted to discover what lessons VR can take from the demise of 3DTV?

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web development team collaborating
UX Design Predictions 2016 – Were They Right? 734 489 Border Crossing UX

UX Design Predictions 2016 – Were They Right?

Experts and professionals often attempt to predict what the next big trends will be. But do they get them right? I’ve had a look back at articles and headlines. Here are 3 of the biggest predictions that caught my eye and how they really did.

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Christmas
Merry Christmas 2016 from Border Crossing UX 860 489 Border Crossing UX

Merry Christmas 2016 from Border Crossing UX

Merry Christmas 2016! It has been a mixed year for us at Border Crossing UX, a year of change in business and environment. 2016 for us was a year of growth, development and a lot of hard work! We are focusing on our achievements during this festive time.

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design
Responsive vs Adaptive Design for Website Development 860 489 Border Crossing UX

Responsive vs Adaptive Design for Website Development

Responsive and Adaptive design are two common approaches for website development. Both allow websites to be experienced on different sized devices. But, it’s important to be aware of the key differences before choosing.

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City at night
ScotChain 16: Blockchain The Digitisation of Value 860 489 Border Crossing UX

ScotChain 16: Blockchain The Digitisation of Value

I was delighted to attend ScotChain 16, which brought together people from academia and industry. Here is my take on the afternoon and how Blockchain technology means the real digitisation of value, not just information.

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Mobile Phone in use
Usability: The Core Principles of Web Usability 860 489 Border Crossing UX

Usability: The Core Principles of Web Usability

Whether it’s a tin opener or a website, if people can’t use it, they won’t. Usability is integral to success. It directly influences the user experience. Poor usability impacts brand perception, employee productivity and your bottom line.

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wireframe
What is a Prototype and How Do They Reduce Wastage? 860 489 Border Crossing UX

What is a Prototype and How Do They Reduce Wastage?

Delivering an experience that truly meets end-user needs and goals is difficult. Often, compelling user experiences are the result of an iterative design process. But how do you validate your designs in user testing without wastage?

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User Experience Design Workshop
Why Do User Experience (UX) Personas Matter? 860 489 Border Crossing UX

Why Do User Experience (UX) Personas Matter?

A user experience persona is a fictional character that represents the needs and constraints of a range of real users. It is essentially a design tool used to inform the design at the beginning of a process and validate decisions in the later stages.

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People writing diaries
What is a Diary Study and Why Should You Care? 860 489 Border Crossing UX

What is a Diary Study and Why Should You Care?

A Diary Study is a longitudinal research method used for collecting qualitative user data. It is self-documented to promote honest feedback reflecting their experiences. It’s a perfect way to understand what people think and feel.

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Team
Summer 2016 – What We’ve Been Up To @ Border Crossing UX 860 489 Border Crossing UX

Summer 2016 – What We’ve Been Up To @ Border Crossing UX

Its Summer 2016 and normally, we look forward to this quiet quarter, but this year seems to have been busier than ever. We were sorely disappointed with the result of Brexit – but we decided to make some bold and positive changes.

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Pokemon Go
Pokémon Go or more likely Stop? (When good games stall) 860 573 Border Crossing UX

Pokémon Go or more likely Stop? (When good games stall)

It’s the game of the Summer: Pokémon Go. After a couple of weeks of heavy ‘testing’ (or more accurately desperately collecting Eevees) I’ve realised that I spend more time on Pokémon Stop than Go. So, why is everyone talking about it?

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UX Design Links Icon
UX Design Links & Resources: July 2016 Round-up 1150 647 Border Crossing UX

UX Design Links & Resources: July 2016 Round-up

Here’s our round-up of the useful UX Design links: July 2016. Great actionable advice from some of the best in the industry. This month features Co. Design, UX Booth, Nielson Norman Group, UIE, Conversion XL and Mind the Product.

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UX Strategy Links Icon
Business & UX Strategy Links & Resources: June 2016 Round-up 1146 651 Border Crossing UX

Business & UX Strategy Links & Resources: June 2016 Round-up

Here’s our round up of the best business and UX strategy links: June 2016. Get insights from other people’s successes and failures. This month features Lean Blogs, Astronomer, David Cummings, First Round and Medium. Happy reading!

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User Research Links Icon
User Research Links & Resources: June 2016 Round-up 1147 651 Border Crossing UX

User Research Links & Resources: June 2016 Round-up

Here’s our round-up of the useful User Research links that we have come across in June 2016. Great actionable advice from some of the best in the industry. Featuring Nielson Norman Group, Andrew Chen and Medium. Happy reading!

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UX Design Links Icon
UX Design Links & Resources: June 2016 Round-up 1150 647 Border Crossing UX

UX Design Links & Resources: June 2016 Round-up

Here’s our round-up of the useful UX Design links from June 2016. Great advice from some of the best in the industry. This month features Apptimize, Disambiguity, Nielson Norman Group, Baymard Group and Medium. Happy reading!

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Social Evening
Join us for a drink at UX Scotland’s social evening 860 489 Border Crossing UX

Join us for a drink at UX Scotland’s social evening

Having been on the panel since 2013, we’re proud to be sponsoring the infamous UX Scotland Hemma Bar party! Join us for the post-conference social event, on Thursday 9th June 2016. Your choice of the finest drinks, Smorgasbord and fab people.

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Mobile UX – User Adoption, Retention and Growth 720 479 Border Crossing UX

Mobile UX – User Adoption, Retention and Growth

Last month I presented my thoughts on Mobile User Experience (UX) at Mobile Scotland 2016. I shared my 3 golden rules of how to deliver a great mobile user experience: 1. Keep it simple; 2. Be personal and; 3. Knowing when to stop.

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UX Scotland Logo
Our News: UX Scotland 2016 and Border Crossing Media 2640 1500 Border Crossing UX

Our News: UX Scotland 2016 and Border Crossing Media

It’s that time again, UX Scotland 2016 is just around the corner. This year it has been extended to 4 awesome days of talks and workshops. As UX Scotland is a must-attend event for us. So we’re absolutely thrilled to sponsor this year.

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Mobile testing
What we’ve been up to at Border Crossing Media (May 2016) 860 489 Border Crossing UX

What we’ve been up to at Border Crossing Media (May 2016)

As usual we have been hard at it with new staff, office moves, talks and presentations at Digital Transformation and EventIt, and plenty of client work for NHS 24, FutureScot, Edinburgh Designs and RBGE . Here is our round-up of news.

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UX Design Links Icon
Mobile User Experience (UX) Design Links & Resources: May 2016 1150 647 Border Crossing UX

Mobile User Experience (UX) Design Links & Resources: May 2016

Here’s our round-up of the useful Mobile UX Design links: May 2016. Great actionable advice from some of the best in the industry. This month features articles from Google, UIE, Nielson Norman Group, and Apple. Happy reading!

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Mobile User Experience (UX) for Journey Planning Apps 1120 1120 Border Crossing UX

Mobile User Experience (UX) for Journey Planning Apps

The latest versions of Transport for Edinburgh’s (TfE) journey planning apps are available to download from the App Store and Google Play. Shameless plugs aside we wanted to share what it’s been like working with Lothian Buses’ team.

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User Research Links Icon
User Research Links & Resources: May 2016 Round-up 1147 651 Border Crossing UX

User Research Links & Resources: May 2016 Round-up

Here’s our round-up of the usefulUser Research links from April 2016. Great actionable advice from some of the best in the industry. This month features The Effective Engineer, UX Matters, and Mike Fishbein. Happy reading!

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UX Strategy Links Icon
Business & UX Strategy Links & Resources: May 2016 Round-up 1146 651 Border Crossing UX

Business & UX Strategy Links & Resources: May 2016 Round-up

Here’s our round-up of the best UX strategy resources May 2016. Get insights from other people’s successes and failures. This month features insights from Peter Reinhardt, Steve Blank, First Round and Nielsen Norman Group. Happy reading!

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Esther Stringer talking at Eventit 2016
User Centred Design Matters: User Experience for Events 1920 976 Border Crossing UX

User Centred Design Matters: User Experience for Events

We were asked to present a Learning Zone session at EventIt 2016. Find out how applying user centred design techniques will improve the experience of your events attendees, exhibitors and sponsors – throughout the event lifecycle.

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UX Design Links & Resources: April 2016 Round-up 1150 647 Border Crossing UX

UX Design Links & Resources: April 2016 Round-up

Here’s our round-up of the useful and interesting User Experience (UX) Design links from April 2016. This month’s articles and insights from UIE, Conversion XL, Nielson Norman Group, OnStartups and UX Matters. Happy reading!

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User Research Links Icon
User Research Links & Resources: April 2016 Round-up 1147 651 Border Crossing UX

User Research Links & Resources: April 2016 Round-up

Here’s our round-up of the useful User Research links that we have come across in April 2016. Great actionable advice comes this month from User Focus, Nielson Norman Group, Andrew Chen and Baymard Institute. Happy reading!

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UX Strategy Links Icon
Business & UX Strategy Links & Resources: April 2016 Round-up 1146 651 Border Crossing UX

Business & UX Strategy Links & Resources: April 2016 Round-up

Here’s our round-up of the best business and UX strategy links and resources April 2016. This month features insights and learning from McKinsey & Company, Sam Altman, Steve Blank and First Round Review. Happy reading!

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Business & UX Strategy Links & Resources: March 2016 Round-up 1146 651 Border Crossing UX

Business & UX Strategy Links & Resources: March 2016 Round-up

Here’s our round-up of the best business and UX strategy links and resources March 2016. This month features insight, articles and learning from Jerry Chen, Google Ventures, Sachin Rekhi and First Round . Happy reading!

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Top Tasks on mobile
UX Design Techniques: Red Routing and Top Tasks 860 489 Border Crossing UX

UX Design Techniques: Red Routing and Top Tasks

In the age of the consumer, it is vital for companies who conduct business online to identify their user’s goals.  By pinpointing the key tasks that people want to carry out on your website, you are establishing your ‘Red Routes’ or ‘Top Tasks’.

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User Research Links Icon
User Research Links & Resources: March 2016 Round-up 1147 651 Border Crossing UX

User Research Links & Resources: March 2016 Round-up

Here’s our round-up of the interesting User Research links that we have come across in March 2016. Great actionable advice and insights from UserFocus, Nielson Norman Group, UX Matters and Baymard Institute. Happy reading!

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User Experience Design Workshop
Using Personas for your Digital Transformation 860 489 Border Crossing UX

Using Personas for your Digital Transformation

A persona is a representation of a user. A good persona should be based on interviews with real customers.  A persona then has the ability to help design teams empathise with the user and appreciate their frustrations and difficulties.

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Attending an Event
Digital Transformation 2016: Transform or Evolve? 860 489 Border Crossing UX

Digital Transformation 2016: Transform or Evolve?

Digital Transformation 2016 was one of those awesome events when a bunch talented people get together and talk. In our breakout session I shared how to understand a problem fully before starting to design the right solution.

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storyboarding
UX Design Techniques: Introduction to Storyboarding 860 489 Border Crossing UX

UX Design Techniques: Introduction to Storyboarding

A storyboard is a method in which to illustrate the interaction between a person and a product. They allow a team to visually map out and specify how a user interacts and reacts to a product whilst considering additional external factors.

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Business and UX Strategy Links: January 2016 Round-up 1146 651 Border Crossing UX

Business and UX Strategy Links: January 2016 Round-up

Here’s our round-up of the best business and UX strategy links and resources January 2016. This month features insights and learning from Folding Burritos, UIE, UX Matters, ShakeUP and Nielson Norman Group. Happy reading!

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people surfing online in restaurant
Is your booking process helping or hindering your business? 860 489 Border Crossing UX

Is your booking process helping or hindering your business?

Living in the digital age, a restaurant’s website has become the customers first point of contact. So, it is vital that it is user friendly and easy to navigate. The online booking system should be fool proof. But how often are they?

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UX Design Links & Resources: January 2016 Round-up 1150 647 Border Crossing UX

UX Design Links & Resources: January 2016 Round-up

Here’s our round-up of the useful and interesting User Experience (UX) Design links from January 2016. This month’s insights from UX Booth, Conversion XL, Nielson Norman Group and the Baymard Institute. Happy reading!

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User Research Links Icon
User Research Links & Resources: January 2016 Round-up 1147 651 Border Crossing UX

User Research Links & Resources: January 2016 Round-up

Here’s our round-up of the interesting User Research links that we have come across in January 2016. Great actionable advice and insights from 3 articles from the Nielson Norman Group, UX Matters and UIE. Happy reading!

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Merry Christmas and Thanks for an Awesome 2015! 596 836 Border Crossing UX

Merry Christmas and Thanks for an Awesome 2015!

Merry Christmas and thank you for an amazing 2015! It has been a busy year for us at Border Crossing Media with some really exciting work, great clients and some really fun events. We wanted to take a moment to thank all of you.

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Santa Inc Logo
Service Design for SANTA Inc pt. 4 – The Big Man 1920 1091 Border Crossing UX

Service Design for SANTA Inc pt. 4 – The Big Man

With only 2 days until the big event we had to share the big man’s persona from our Service Design workshop. With more names than most, and nearly a millennium of spreading goodwill at Christmas, Santa Claus needs to stay on top of his game.

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Santa Inc Logo
Service Design for SANTA Inc pt.3 – Production Crew 1920 1091 Border Crossing UX

Service Design for SANTA Inc pt.3 – Production Crew

You may not have heard of our third persona from SANTA Inc. But believe me, without this guy, noone would get their presents on time – if ever! Bernard has a tricky job, keeping his team of over 1,000 elves productive and focused.

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Santa Inc Logo
Service Design for SANTA Inc. pt. 2 – COO Mrs Claus 1920 1091 Border Crossing UX

Service Design for SANTA Inc. pt. 2 – COO Mrs Claus

Ensuring success as the number 1 Christmas provider for nice children year on year requires strength in leadership and a strong head for numbers. Our second interview was with our project sponsor Mrs Claus.

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UX Strategy Links Icon
Business and UX Strategy Links: December 2015 1146 651 Border Crossing UX

Business and UX Strategy Links: December 2015

Here’s our round-up of the best business and UX strategy links and resources December 2015. This month features insights and learning from Andrew Chen, UserFocus, Percolate Industries, Digital Telepathy and UIE. Happy reading!

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UX Design Links Icon
UX Design Links & Resources: December 2015 1150 647 Border Crossing UX

UX Design Links & Resources: December 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from December 2015. This month’s articles and insights from A List Apart, Nielson Norman Group, Google Ventures and UX Booth. Happy reading!

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Santa Inc Logo
Service design for SANTA Inc. – Rudolf from Logistics 1920 1091 Border Crossing UX

Service design for SANTA Inc. – Rudolf from Logistics

This autumn we were commissioned by a family company run out of the North Pole. Whilst they have been delivering Christmas cheer for centuries they were concerned by the wave of internet disruption to their traditional business model.

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Service Design for the Business Gateway Edinburgh 600 418 Border Crossing UX

Service Design for the Business Gateway Edinburgh

The Business Gateway wanted to identify how they could deliver the most relevant products, services and support to micro-businesses in Edinburgh. We helped them map and design better services for these key Clients.

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Our work: What we’ve been up to November 2015 1920 902 Border Crossing UX

Our work: What we’ve been up to November 2015

Its been really hectic here at Border Crossing Media. From exciting new projects to last-minute presentations, we’ve been up to a strange mix of things over the past few months. So, here’s an overview of what we’ve been working on.

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User Research Links Icon
User Research Links and Resources: November 2015 1147 651 Border Crossing UX

User Research Links and Resources: November 2015

Here’s our round-up of the interesting User Research links that we have come across in November 2015. Great actionable advice and insights from the best including UX Matters, UserFocus, Uber, 24 ways and Wharton. Happy reading!

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UX Design Links and Resources: August 2015 1150 647 Border Crossing UX

UX Design Links and Resources: August 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from August 2015. This month’s articles and insights from Thought works, Nielson Norman Group, Google Ventures and UX Matters. Happy reading!

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UX Strategy Links Icon
UX Strategy Links and Resources: August 2015 1146 651 Border Crossing UX

UX Strategy Links and Resources: August 2015

Here’s our round up of the best business and UX strategy links: August 2015. Get insights from other people’s successes and failures. This month features OnStartups, FirstRound, Smart Bear, UX Matters and Andrew Chen. Happy reading!

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User Research Links Icon
User Research Links and Resources: August 2015 1147 651 Border Crossing UX

User Research Links and Resources: August 2015

Here’s our round-up of the useful User Research links that we have come across in August 2015. Great actionable advice from some of the best in the industry. Featuring Nielson Norman Group, Google Ventures and UIE. Happy reading!

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UX Strategy Links Icon
Business & UX Strategy Links and Resources: July 2015 1146 651 Border Crossing UX

Business & UX Strategy Links and Resources: July 2015

Here’s our round up of the best business and UX strategy links: July 2015. Get insights from other people’s successes and failures. This month features OnStartups, Steve Blank, Medium, UX Matters and Andrew Chen. Happy reading!

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UX Design Links Icon
User Experience Design Links and Resources: July 2015 1150 647 Border Crossing UX

User Experience Design Links and Resources: July 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from July 2015. This month’s articles and insights from Thought works, Nielson Norman Group, Google Ventures, UIE and UX Matters. Happy reading!

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Meeting Discussion
3 Things SMEs can learn from FinTech Companies 860 489 Border Crossing UX

3 Things SMEs can learn from FinTech Companies

The world of FinTech is exploding. Here in the UK we are right at the epicentre of a revolution in financial services. But what can SME’s learn from the successes and failures of Fintech companies? Should you disrupt your own sector?

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User Research Links Icon
User Research Links & Resources: July 2015 Round-up 1147 651 Border Crossing UX

User Research Links & Resources: July 2015 Round-up

Here’s our round-up of the useful User Research links that we have come across in July 2015. Great actionable advice from some of the best in the industry. Featuring UX Booth, Folding Burritos, UserFocus and Google Ventures. Happy reading!

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UX Scotland Logo
UX Scotland 2015: talks, tutorials and workshops 2640 1500 Border Crossing UX

UX Scotland 2015: talks, tutorials and workshops

François was at UX Scotland 2015 a few weeks ago with the great and good from UX across Scotland. With a full programme of brilliant key note speakers, tutorials and workshops here is his round-up of this year’s event.

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Business and UX Strategy Links and Resouces: May 2015 1146 651 Border Crossing UX

Business and UX Strategy Links and Resouces: May 2015

Here’s our round up of the best business and UX strategy links: May 2015. Get insights from other people’s successes and failures. This month features Steve Blank, A Smart Bear, Strategyzer and For Entrepreneurs. Happy reading!

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people walking
Long term care revolution – ready for the challenge? 860 489 Border Crossing UX

Long term care revolution – ready for the challenge?

Last week I was fortunate to be part of something new. Something I hope to be big, something I know will change our world: The long term care revolution. And now I’m going to challenge you to become part of that too.

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Airplane Landing
A beginner’s guide to pre-launch landing pages 860 489 Border Crossing UX

A beginner’s guide to pre-launch landing pages

In an ideal world we’d all like to launch a beautiful, complete and bug-free product, on-time to a captive audience of prospective customers. But the truth is you’re more likely to launch a buggy product or service late to your pals.

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User Research Links and Resources: May 2015 1147 651 Border Crossing UX

User Research Links and Resources: May 2015

Here’s our round-up of the useful User Research links that we have come across in May 2015. Great actionable advice from some of the best in the industry. Featuring UX Booth, Baymard Institute and Medium. Happy reading!

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Planning Meeting
How to develop a pre-launch plan for your start-up 860 489 Border Crossing UX

How to develop a pre-launch plan for your start-up

Over the years I’ve come across and contributed to a diverse range of start-up launch plans. A key ingredient of the successful start-up launches I’ve observed has been a willingness to invest time and thought into an objective-driven plan.

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User Experience Design Links and Resources: May 2015 1150 647 Border Crossing UX

User Experience Design Links and Resources: May 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from May 2015. This month’s articles and insights from Thought works, Nielson Norman Group, UX Check, UX Matters and Learn by Shipping. Happy reading!

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Collaborative UX Design and Planning
Planning an effective website – where should you start? 860 489 Border Crossing UX

Planning an effective website – where should you start?

Building effective websites can be tricky. Getting an awesome website that does what you want, fulfils your user’s needs and looks great can be like tightrope walking. So how do you know how to balance on the rope? It’s all in the planning.

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Space Rocket Launch
Why you should pre-launch your start-up (not your product) 860 489 Border Crossing UX

Why you should pre-launch your start-up (not your product)

Why are so many start-ups not willing to pre-launch their businesses? When lean start-up or minimum viable product are becoming such well known terms. As UX consultants we collaborate start-ups to pre-launch their business, not their product.

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American Football Conversion
Conversion rate optimisation: process matters 860 489 Border Crossing UX

Conversion rate optimisation: process matters

Conversion rate optimisation (CRO) is a process used to increase the percentage of visitors that complete a specific task or action. Generally this relates to financial or data transactions but what that task or action is, doesn’t really matter.

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Expert review
Expert usability reviews: when (and when not) to use them 860 489 Border Crossing UX

Expert usability reviews: when (and when not) to use them

A formal or informal expert usability review is a common starting point for most of our projects. Oddly enough it’s also one of the only methods in user centred design that doesn’t directly involve people who will use the product or service.

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The rise of user experience: is a little knowledge a dangerous thing? 1024 582 Border Crossing UX

The rise of user experience: is a little knowledge a dangerous thing?

Over the last 12 months we’ve noticed a substantial spike in the demand for our services. This indicates that there’s increasing buy-in from senior decision makers. Which isn’t surprising given the increasing prominence of user experience (or UX).

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The Apple customer experience: a story of innovation and iteration 860 489 Border Crossing UX

The Apple customer experience: a story of innovation and iteration

Apple have a track record of going against the grain. But what’s interesting is that they’ve always been willing to take business risks. Not just with their hardware and software but the customer experience they deliver.

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Google Analytics on Computer
Email marketing: how to build your email database 860 489 Border Crossing UX

Email marketing: how to build your email database

Despite the changing ways in which we receive and consume content, one thing that has remained a constant in a professional context, is email. In fact email marketing is still one of the most effective methods for reaching, converting and establishing a long-term relationship with your customers.

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UX Scotland 2015: Are you going along? 2640 1500 Border Crossing UX

UX Scotland 2015: Are you going along?

Are you heading along to UX Scotland 2015? Held in Edinburgh this conference is aimed at those with an interest in UX, service design and product development. This year’s conference is scheduled for the 11-12th of June with the pre-conference workshop happening on the 10th.

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Journey Planning on Map
Customer mapping: the basics 1920 1091 Border Crossing UX

Customer mapping: the basics

Customer mapping or customer journey mapping is key to delivering an excellent customer experience, whether you operate online or not. It allows you to identify what your customers need, desire and feel when they interact with your company.

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Business & UX Strategy Links & Resources: April 2015 1146 651 Border Crossing UX

Business & UX Strategy Links & Resources: April 2015

Here’s our round up of the best business and UX strategy links: April 2015. Get insights from other people’s successes and failures. This month features Steve Blank, Andrew Chen and MIT Technology Review. Happy reading!

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FinTech insights: What Consumers Want 1024 681 Border Crossing UX

FinTech insights: What Consumers Want

Want to know what people really want from new FinTech products and services? Well so did we so we went along to the first Techstars FinTech Speaker Series powered by Datamonitor Financial to discover: What Consumers want.

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UX Design Resources & Links: April 2015 1150 647 Border Crossing UX

UX Design Resources & Links: April 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from April 2015. This month’s articles and insights from Cone Tree, Nielson Norman Group, PDF, Yiibu and ReadyMag. Happy reading!

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User Research Resources & Links: April 2015 1147 651 Border Crossing UX

User Research Resources & Links: April 2015

Here’s our round-up of the useful and interesting User Research resources and links from April 2015. This month’s articles and insights from Thought works, Nielson Norman Group, GOV.UK and Google Ventures. Happy reading!

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Online Retail
Is your online business helping or hindering your offline business? 1920 1091 Border Crossing UX

Is your online business helping or hindering your offline business?

Making the right impression first time whether online and offline is the best way to drive sales. The way that customers now interact with retail companies using both online and offline touch points mean it is vital to ensure you have a consistent experience.

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Business & UX Strategy Resouces & Links: April 2015 1146 651 Border Crossing UX

Business & UX Strategy Resouces & Links: April 2015

Here’s our round up of the best business and UX strategy links: April 2015. Get insights from other people’s successes and failures. This month features Wired Magazine, Intercom, Angel VC and Onstartups. Happy reading!

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UX Design Resources & Links: March 2015 1150 647 Border Crossing UX

UX Design Resources & Links: March 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from March 2015. This month’s articles and insights from Smashing Magazine, UIE, Crisp’s Blog, Nielson Norman Group and Accessibility Project. Happy reading!

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User Research Resources & Links: March 2015 1147 651 Border Crossing UX

User Research Resources & Links: March 2015

Here’s our round-up of the interesting User Research links that we have come across in March 2015. Great actionable advice and insights from the best including GOV.UK, Fortune and the Baymard Institute. Happy reading!

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Business & UX Strategy Resources & Links: March 2015 #2 1146 651 Border Crossing UX

Business & UX Strategy Resources & Links: March 2015 #2

Here’s our round up of the best business and UX strategy links: March 2015 #2. Get insights from other people’s successes and failures. This month features Andrew Chen, A Smart Bear, Medium, Intercom and Steve Blank Happy reading!

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Business & UX Strategy Resources & Links: March 2015 1146 651 Border Crossing UX

Business & UX Strategy Resources & Links: March 2015

Here’s our round up of the best business and UX strategy links: March 2015. Get insights from other people’s successes and failures. This month features Dan McKinley, Inside Intercom, UIE, The Effective Engineer and Nielson Norman Group. Happy reading!

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UX Design Resources & Links: February 2015 1150 647 Border Crossing UX

UX Design Resources & Links: February 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from February 2015. This month’s articles and insights from UIE, Baymard Institute, Neilson Norman Group, UX Booth and Medium. Happy reading!

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User Research Resources & Links: February 2015 1147 651 Border Crossing UX

User Research Resources & Links: February 2015

Here’s our round-up of the interesting User Research links that we have come across in February 2015. Great actionable advice and insights from the best including Mozilla UX, Laura Klein, GOV.UK and User Focus. Happy reading!

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UX Scotland 2015: Early-bird Tickets & Call for Speakers 2640 1500 Border Crossing UX

UX Scotland 2015: Early-bird Tickets & Call for Speakers

Now in it’s third year, UX Scotland 2015 will be held at Dynamic Earth (Edinburgh) on the 11th-12th June. If you’ve been before, you know what you’re getting, so grab your early-bird ticket before the 27th of February. But why not answer their call for speakers too?

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User Experience Talk for Up Techmedia Accelerator 860 489 Border Crossing UX

User Experience Talk for Up Techmedia Accelerator

Last week we delivered an introduction to user research and user experience for an incredibly talented and committed bunch of entrepreneurs from UP Techmedia Accelerator. Based at the Creative Exchange Leith, the remit was to make UX inspiring.

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UX Design Resources & Links: January 2015 1150 647 Border Crossing UX

UX Design Resources & Links: January 2015

Here’s our round-up of the useful and interesting User Experience (UX) Design links from January 2015. This month’s articles and insights from UX Matters, Neilson Norman Group, UIE, Usability Net, UXmas and Peterme . Happy reading!

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Business and UX Strategy Resources: January 2015 1146 651 Border Crossing UX

Business and UX Strategy Resources: January 2015

Here’s our round up of the best business and UX strategy links: January 2015. Get insights from other people’s successes and failures. This month features Google Ventures, Steve Blank, GOV.UK, SaaStr and Nielson Norman Group. Happy reading!

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User Research Resources & Links: January 2015 1147 651 Border Crossing UX

User Research Resources & Links: January 2015

Here’s our round-up of the interesting User Research links that we have come across over the festive period. Great actionable advice and insights from the best including Biz Community, Baymard Institute and GOV.UK. Happy reading!

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Merry Christmas And Happy 2015 150 150 Border Crossing UX

Merry Christmas And Happy 2015
Merry Christmas and a Happy New Year from all of us at Border Crossing Media. What a year 2014 has been! We’d like to thank all of our clients, friends and family for helping us have such a momentous year. It really wouldn’t have been possible without you all!   Out of office We’ll be [...]read more
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UX Design Roundup: Dec 2014 1150 647 Border Crossing UX

UX Design Roundup: Dec 2014
Here’s our round up of the most useful user experience (UX) design resources we’ve come across recently. Get actionable advice you can start implementing today by clicking on the “continue reading” link. Time with Users: Set Personal and Company Goals (Nielsen Norman Group) How much time do you allocate to simply observing your customers use your [...]read more
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Business & Strategy Links: Dec 2014 1146 651 Border Crossing UX

Business & Strategy Links: Dec 2014
Here’s our round up of the most useful business and user experience (UX) strategy resources we’ve come across recently. If you’re interested in learning from other people's successes and failures, click on the “continue reading” link below. The Banks of the Future: An Experience Design Perspective “In the age of the customer, banks can no longer afford [...]read more
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User Research Roundup: Dec 2014 1147 651 Border Crossing UX

User Research Roundup: Dec 2014
Here’s a round up of the user research we’ve come across recently. If you’re interested in the latest user research insights, click on the “continue reading” link below. Rethinking Segmentation for the New Digital Consumer (Knowledge @ Wharton) It used to be assumed that people exhibited predictable behaviours in their public and private lives based [...]read more
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UX Design Roundup: Nov 2014 1150 647 Border Crossing UX

UX Design Roundup: Nov 2014
Here’s our round up of the most useful user experience (UX) design resources we’ve come across recently. Get actionable advice you can start implementing today by clicking on the “continue reading” link. Form Usability: Getting 'Address Line 2' Right (Baymard Institute) It's amazing how one seemingly simple field can cause bewilderment and uncertainty for users. Enter [...]read more
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Business & Strategy Links: Nov 2014 1146 651 Border Crossing UX

Business & Strategy Links: Nov 2014
Here’s our round up of the most useful business and user experience (UX) strategy resources we’ve come across recently. If you’re interested in learning from other people's successes and failures, click on the “continue reading” link below. The Art of Customer Loyalty (HelpScout) This eBook will help you understand what you need to know to build a company [...]read more
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User Research Roundup: Nov 2014 1147 651 Border Crossing UX

User Research Roundup: Nov 2014
Here’s our round up of the most insightful user research we’ve come across recently. If you’re interested in the latest user research insights, click on the “continue reading” link below. 100 Days of iPhone Use: Understanding the Details of Mobile Device Use (Mobile Life, Stockholm University) This academic paper from Stockholm University investigates how Internet-connected [...]read more
The Importance of User Experience 150 150 Border Crossing UX

The Importance of User Experience
A few months ago we were invited to write an article for Business Comment Magazine. We jumped at the chance as even though we contribute articles online we rarely do this for print publications. We were given a tight remit - write an inspiring post that is targeted at people who've never heard of the [...]read more
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Are you running Drupal 7.32 or lower? 860 489 Border Crossing UX

Are you running Drupal 7.32 or lower?
If your website is powered by Drupal, an open source content management system, then you need to read this. A significant security issue has been found within the code of most Drupal 7 installations and a patch has now been issued for versions below 7.32. The Drupal core development team are recommending you should assume your [...]read more
Our Bookmarks: October 27 – 31, 2014 1053 597 Border Crossing UX

Our Bookmarks: October 27 – 31, 2014
Here’s the links we’ve bookmarked this week. Click the “continue reading” link below - they’re definitely worth a read! User research How to do a Jobs To Be Done Interview (Jason Evanish) Design Research Techniques (Design Research)   Strategy Should More Banks Acquire UX Design Firms? (The Financial Brand) The Business Model Canvas Gets Even Better [...]read more
Our Bookmarks: October 20 – 24, 2014 1053 597 Border Crossing UX

Our Bookmarks: October 20 – 24, 2014
Here’s the links we’ve bookmarked this week. Click the “continue reading” link below - they’re definitely worth a read! User research 8 Shortcuts For Better, Faster Design Research (Google Ventures) UX Researcher: A User’s Manual (Boxes and Arrows) Persuading Clients That the Need for User Research and Usability Testing Is Real (UX Matters) Strategy CUBI: [...]read more
Our Bookmarks: October 13 – 17, 2014 1053 597 Border Crossing UX

Our Bookmarks: October 13 – 17, 2014
Here’s the links we’ve bookmarked this week. Click the “continue reading” link below - they’re definitely worth a read! User research Customer Development for Startups (GrooveHQ) When to Use Which User-Experience Research Methods (Nielsen Norman Group) The Right Way to Do Lean Research (Boxes and Arrows) Conducting Usability Research for Mobile (UIE) Combining User Research [...]read more
Our Bookmarks: September 22 – 26, 2014 1053 597 Border Crossing UX

Our Bookmarks: September 22 – 26, 2014
Here’s a list of the links we’ve come across and bookmarked this week. Click the “continue reading” link below - they’re definitely worth a read! User research The New Face Of Usability Testing (Measuring Usability) Digital Tools for Design Research (IDEO Labs) A Simple Introduction to the Practice of Ethnography and Guide to Ethnographic Fieldnotes [...]read more
Our Bookmarks: September 15 – 19, 2014 1053 597 Border Crossing UX

Our Bookmarks: September 15 – 19, 2014
Here’s a list of the links we’ve come across and bookmarked this week. Click the “continue reading” link below - they’re definitely worth a read! User research 8 Shortcuts for Better, Faster Design Research (Google Ventures) 4 Simple eCommerce Product Page Tests That Take Less Than an Hour (KissMetrics)   Business How to Find the [...]read more
Our Bookmarks: September 8 – 12, 2014