768 1024 Border Crossing UX
  • All Categories
  • Design
  • Events
  • Our News
  • Research
  • Strategy
  • Techniques
  • Thoughts

Helping NHS Highland launch a citizen-centred website

Following a competitive tendering process, Factory 73 was engaged to develop a new website for NHS Highland. As long-term partners, we were asked to help ensure a user centred approach was maintained throughout the design and development process.

1024 710 Border Crossing UX

A fresh new brand strategy for Family Journeys

We’re incredibly pleased to announce that over the coming months, we’ll be working on a new brand strategy and user-centred design project for Family Journeys. This initiative is part of our commitment to strengthen and support the communities we live in by providing pro-bono services to local charities and public sector organisations.

1024 683 Border Crossing UX

Designing and facilitating an engagement event for Sandyford

Sandyford Sexual Health Service wanted to explore key recommendations following a needs assessment of those who support adults with a learning disability on the topic of relationships and sexual health.

1024 499 Border Crossing UX

Developing representative and actionable proto-personas for NHS Highland

In the course of a recent project for NHS Highland we were asked to translate ‘discovery’ research into a set of representative and actionable proto-personas.

768 1024 Border Crossing UX

Our approach to putting NHS design principles into practice

As external user experience consultants, there’s no doubt we’ve found the NHS design principles and digital service manual to be invaluable resources that we’ve turned to time and time again across a range of national and regional NHS projects we’ve worked on.

1024 597 Border Crossing UX

Border Crossing UX renews Cyber Essentials certification

We are proud to announce that we have successfully renewed our Cyber Essentials certification, a government-backed cybersecurity standard that ensures robust protection against cyber threats.

1024 536 Border Crossing UX
Sign box from event "Welcome to UX Scotland"

Reflecting on UX Scotland 2023

In this post we reflect on this year’s UX Scotland, sharing our key findings and learnings around three core themes: Communities, Culture, and Psychological Safety; Accessibility and Inclusion; AI, Mixed Realities, and the Future of UX.

1024 769 Border Crossing UX

Join us at UX Scotland 2023: A quick guide to the conference

We are excited to announce that we will be sponsoring and exhibiting at UX Scotland 2023. We’ve provided a quick guide on the conference, why you should attend and what you can expect. We hope to see you there!

1024 380 Border Crossing UX

What I learned about UX in my first year at Border Crossing UX

This week officially marked my one-year anniversary at Border Crossing UX. So as a “non-UX” individual working in the User Experience industry, I wanted to share some of the top things I have learned during my year in UX that may be of use to others considering entering the User Experience industry.

1024 683 Border Crossing UX

New collaborative design project for Sandyford Sexual Health Service

We’re delighted to confirm that we were awarded the contract to design and facilitate an engagement event for the Health Improvement team at Sandyford, a client we first worked with in 2017. We’ve been engaged to facilitate an event that identifies how best to translate the recommendations from a recent Needs Assessment report into an achievable action plan.

1024 576 Border Crossing UX

Adopting a hypothesis-led approach to user experience design

When developing a product or service that offers a successful solution, entrepreneurs typically adopt a hit-or-miss experiment. Framing assumptions as hypotheses can improve business experimentations and user experience design. In this post, we discuss the importance of building a culture of experimentation and different UX research techniques.

1024 679 Border Crossing UX

The Marketing Society Scotland: Trendspotting strategy event

The Marketing Society’s Trendspotting Event discussed trend projections in consumer behaviour and organisational strategies. Pivoting on the themes of value vs. values, sustainability and behavioural science, here’s a look at the three big themes for consumers in the coming year.

511 170 Border Crossing UX