Solve complex problems and design challenges
Products and services are all too often conceived, designed and developed with little or no end-user involvement. This makes it nigh on impossible to learn how a new product, service or feature is likely to be perceived and used before it’s launched.
That’s a risky proposition, and history suggests that most products or services designed in this way are likely to fail, or at the very least cost a lot of money to fix.
The best way to mitigate this risk is to adopt a collaborative approach to product and service design.
Design sprints & workshops
Participants involved
Concepts collaboratively designed
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What is collaborative design?
Collaborative design involves end-users throughout a project to ensure what gets built is customer-focused and market-ready. Investing in collaborative design will help you:
- Efficiently leverage in-house skills and knowledge
- Discover end-user problems and business opportunities
- Define and validate requirements
- Develop ideas and design concepts
- Test multiple concepts
- Evaluate and improve the “best” solution
- Secure buy-in and build momentum.
An efficient way to do this is to involve end-users in a series of collaborative design workshops.
What is a collaborative design workshop?
A collaborative design workshop is an intensive and highly interactive workshop in which project stakeholders and end-users work together to solve complex problems.
A well designed and facilitated workshop empowers you to:
- Harness the knowledge and experience of a multi-disciplinary team
- Capture feedback from potential customers whilst developing and refining a concept
- Generate as many constraint-free ideas as possible
- Evaluate concepts from a range of different perspectives
- Refine these into genuine solutions that overcome technical, business and financial constraints.
Key benefits
Reduce design and technical development costs.
Test ideas and validate assumptions.
Increase return on investment (RoI).
What do I get?
A collaborative design workshop tends to last up to 4 hours. We’re happy to facilitate these on-site or at our offices. Following each workshop, we will provide:
- A report that summarises key learning points and outputs.
- A record of all workshop exercises and artefacts.
- All outputs generated by participants in a digital format.
How much does a collaborative design workshop cost?
A one-off collaborative design workshop for up to 10 participants held at either our Edinburgh or London office, starts from £7,500 (exc. VAT).
Pricing for project’s that require a series of workshops is available upon request.
How long does a collaborative design workshop take?
Collaborative design workshops can be a half-day or full-day event.
The minimum turn-around time is based on participant availability.
Planning, facilitation and post workshop documentation will take a maximum of 10 working days per workshop.
What our clients think
We really value Border Crossing UX’s positivity and friendliness along with their ability to understand, capture and deliver exactly what’s required.
Border Crossing UX spent a great deal of time canvassing opinion, not merely from us the client but from other stakeholders, to genuinely understand the nature of the brief. This was particularly important to us. The technical delivery was excellent but the softer, message-sharing side, was even better.
Border Crossing UX helped us transform the experience of planning a visit to the Galleries. They took a very comprehensive and strategic approach, aligning needs to meet different requirements. The experience was hugely positive for the organisation and individuals involved in the project.
Border Crossing UX helped us define how micro-businesses perceive and interact with our services. Coming highly recommended, their professionalism and thoroughness was fantastic.
From initial research through to final review their work puts the customer first and is always meticulous, well presented and followed up with ongoing care and expert advice.
Want to work with us too?
Let’s discuss the outcomes you want to achieve.
How we do it?
Over the last 10 years, we’ve designed and facilitated a broad range of collaborative design processes. Our user centred approach to collaborative design ensures we:
1. Define objectives, priorities and constraints
- Kick-off workshop
- Measurements of success framework
- Project plan
- Participant requirements
- Collaborative design logistics
2. Conduct secondary research
- Business analysis
- Competitor analysis
- Data analysis
- Target audience segmentation
- Persona development
3. Define exercises and artefacts
- Workshop plan, agenda and schedule
- Participant engagement
- Exercise templates and worksheets
4. Facilitate the workshop
- Facilitation
- Brainstorming
- Prototyping
- Testing & validation
5. Document and present outputs
- Post-workshop participant engagement and feedback
- Workshop outputs
- Key workshop outputs report
- Key findings presentation
Our collaborative design services will help you launch better solutions, faster.
Interested in collaborative design?
Discuss your requirements and desired outcomes with a UX specialist.
Specialist services
Expert Reviews
UX Audits
UX Strategy
Concept Development
User Research
Participant Recruitment
Conversion Rate Optimisation
UX Support
UX-led Development
Hire our facilities
Use our purpose-built collaborative design and research studio.