Rapidly and objectively evaluate the experiences you deliver.

Delivering a positive user experience used to establish a competitive advantage. Today, it’s a matter of competitive survival.

That’s why forward-thinking companies choose our user experience audits to identify the improvements they need to make.

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What is a UX audit?

A UX audit, is a research-led report that will help you:

  • Understand the functional and emotional issues your customers face
  • Benchmark the user experience you provide against your competitors
  • Roadmap opportunities for product, service and campaign improvements.

With over 10-years experience of auditing customer-facing touch points, our UX audits clearly detail:

  • How your products, services, and campaigns are performing from an end-users perspective
  • How you’re performing against direct and indirect competitors
  • How aligned your value proposition, messaging and touch points are to consumer expectations
  • What needs to be done to meet these expectations

You can commission a UX audit at any point of a product’s or service’s lifecycle. So, whether you’re about to launch a new service or trying to optimise an existing product: a UX audit will help you resolve the issues your customers face.

Think Feel Do Honeycomb diagram
Think Feel Do Honeycomb diagram

Key benefits of a UX audit

Identify the functional and emotional issues customers face.
Benchmark performance against best practice and competitors.
Prioritise action points based on impact, effort and ROI.

What do I get?

We design each and every report to ensure it’s as easy as possible for you to communicate our findings. Simply choose the reporting format(s) you prefer and we’ll provide a comprehensive report that contains:
  • A compelling high-level summary that is focused on communicating key findings effectively
  • Visual examples and annotations to illustrate key user experience issues and recommendations
  • A prioritised list of actionable recommendations
  • Relevant best practices that should be adhered to going-forwards
  • A summary of all primary and secondary research findings

In addition to your report, we’ll also provide a live presentation and up to 4 hours of consultancy to help you make the most of your UX audit.


UX audits start from £15,000 (exc. VAT). Fixed prices are dependent on scope.


The minimum turn-around time for a UX audit is 20 working days.

What our clients think

Want to work with us too?

Rapidly resolve the issues and blockers people face.

How do you approach a UX audit?

Over the last 10 years, we’ve developed a process that ensures our clients get the insights and recommendations they need. Whether we’re reviewing a product, service or campaign our user centred approach to UX audits ensures we:

1. Define objectives, priorities, and constraints

  • Kick-off workshop
  • Measurements of success framework
  • Project plan and schedule

2. Conduct secondary research

  • Business analysis
  • Competitor analysis
  • Data analysis
  • Target audience segmentation
  • Proto-persona development

3. Conduct primary research

  • Surveys and interviews
  • Top task analysis
  • Best practice reviews
  • Evaluative research and testing
  • Issue logging and analysis

4. Define issues and recommendations

  • Brand and value proposition
  • Information architecture
  • Interface and interaction design
  • Usability and technical

5. Communicate findings effectively

  • Face to face presentation(s)
  • Annotated visual documentation
  • Formal reports
  • Issue logs and prioritisation spreadsheets
  • On-going support

A UX audit is guaranteed to provide the objective analysis and insights you need.

Want a UX audit?

Discuss your specific requirements with a user experience specialist.