UX Audit

Evaluate the experiences you deliver

Delivering a positive user experience used to establish a competitive advantage. Today, it’s a matter of competitive survival.

That’s why forward thinking companies ask us to audit the experiences they deliver. And identify the improvements they need to make.


UX Audits conducted


Touch points audited


Journeys optimised

Trusted by

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What is a UX audit?

A UX audit, is a research-led report that will help you:

  • Understand the functional and emotional issues your customers face
  • Benchmark the user experience you provide against your competitors
  • Roadmap opportunities for product, service and campaign improvements.

With over 10-years experience of auditing customer-facing touch points, our UX audits clearly detail:

  • How your products, services, and campaigns are performing from an end-users perspective
  • How you’re performing against direct and indirect competitors
  • How aligned your value proposition, messaging and touch points are to consumer expectations
  • What needs to be done to meet these expectations.

You can commission a UX audit at any point of a product’s or service’s lifecycle. So, whether you’re about to launch a new service or trying to optimise an existing product: a UX audit will help you resolve the issues your customers face.

Key benefits

Understand the functional and emotional issues customers face.

Benchmark performance against best practice and competitors.

Prioritise action points based on impact, effort and RoI.

What do I get?

We design each and every report to ensure it’s as easy as possible for you to communicate our findings. Simply choose the reporting format(s) you prefer and we’ll provide a comprehensive report that contains:

  • A compelling high-level summary that is focused on communicating key findings effectively
  • Visual examples and annotations to illustrate key user experience issues and recommendations
  • A prioritised list of actionable recommendations
  • Relevant best practices that should be adhered to going-forwards
  • A summary of all primary and secondary research findings.

In addition to your report, we’ll also provide a live presentation and up to 4 hours of consultancy to help you make the most of your UX Audit.

How much does a UX Audit cost?

Fees start from £12,500 (exc. VAT). Fixed prices are dependent on scope.

How long does a UX audit take?

The minimum turn-around time is 20 working days.

What our clients think

Want to work with us too?

Resolve the issues your customers face.

How we do UX audits?

Over the last 10 years, we’ve developed a process that ensures our clients get the insights and recommendations they need. Whether we’re reviewing a product, service or campaign our user centred approach to UX Audits ensures we:

1. Define objectives, priorities and constraints

  • Kick-off workshop
  • Measurements of success framework
  • Project plan & schedule

2. Conduct secondary research

  • Business analysis
  • Competitor analysis
  • Data analysis
  • Target audience segmentation
  • Proto-persona development

3. Conduct primary research

  • Surveys & interviews
  • Top task analysis
  • Best practice reviews
  • Evaluative research & testing
  • Issue logging & analysis

4. Define issues & recommendations

  • Brand and value proposition
  • Information architecture
  • Interface and interaction design
  • Usability and technical

5. Communicate findings effectively

  • Face to face presentation(s)
  • Annotated visual documentation
  • Formal reports
  • Issue logs and prioritisation spreadsheets
  • On-going support

Our UX Audits are guaranteed to provide the objective analysis and insights you need.

Want a UX Audit?

Benchmark performance and roadmap improvements.

Specialist services

Expert Reviews

Rapidly identify the issues your users experience.

Expert Reviews

UX Strategy

Define a user centred strategy and roadmap.

UX Strategy

Concept Development

Generate ideas and test potential solutions.

Concept Development

Collaborative Design

Solve complex problems and design challenges.

Collaborative Design

User Research

Ask the right people the right questions.

User Research

Participant Recruitment

Ensure you get the participants you need.

Participant Recruitment

Conversion Rate Optimisation

Radically improve KPIs.

Conversion Rate Optimisation

UX Support

Get the support you need, when you need it.

UX Support

UX-led Development

Build better products and services faster.

UX-led Development
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