We solve complex business problems and design challenges.

For over 10 years, our research, facilitation, strategy, and user centred design services have produced profitable outcomes across sectors.

Featured projects

  • All Work
  • Evaluate
  • Improve
  • Explore
  • Launch

Rapidly validate a new business idea

An established print publisher, Canongate Communications, wanted to test a new concept for an online magazine.

We facilitated a concept development process to rapidly develop a minimal viable product to test. Having established who their primary target audience were, we then developed a simple magazine website and newsletter to test their audience’s appetite for this new publication. Working with an experienced team meant we were able to quickly design internal systems, processes, and tools for them to efficiently publish content. Post-launch, we worked with the in-house team to monetise and continuosly improve the publication.
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Define a member-led strategic plan

Scottish Sports Association
The Scottish Sports Association (SSA) is a member-led organisation that brings sports governing bodies together with a wide range of partners to shape, strengthen, and promote sport in Scotland. The SSA needed to develop a new strategic plan that effectively positioned the organisation and met the needs of current and future members.

Border Crossing UX were engaged to design and facilitate a collaborative design process that involved existing and prospective members in the definition, and validation, of a new member-led strategic plan. The output is a clear and actionable business plan that will guide the organisation’s key activities for the next 5 years.
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Get the right attendees through the door

EventIt is a trade show aimed at professionals within Scotland’s events and festivals industry.

Border Crossing UX were engaged to help their in-house team focus on what needed to be done to get 1,000 registrations and a minimum of 750 people through the door on the day of their first annual event. To achieve this we had to rapidly develop a website and event app to capture registrations. We then developed a series of targeted digital and personal outreach campaigns that resulted in over 1,000 registrations, of which over 75% attended on the day. valuable registrations within 4 weeks. This ensured the event was a success for exhibitors, sponsors, and attendees.
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