User experience matters: 3 tips that will improve yours

Understanding the way in which your Customers or users interact with your website is vital. If a user has an average or negative experience when using your website it can have serious implications for your business.

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A new website for Roots Design Workshop

Roots Design Workshop is a professional Architectural and Environmental design practice that provides services to isolated and remote communities.

860 489 Border Crossing UX

A new website for Pufferfish Displays Ltd

ufferfish Displays produce eye-catching spherical displays and content for clients such as Disney, Coldplay and Eurovision. When you see one of their products – you’re guaranteed to stop and stare.

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Why we always ask questions at the start of a project?

In a previous post, What is getting tacked on to your brief?, I outlined some of the problems we are increasingly coming across in the briefs we receive. This is a universal problem that doesn’t just affect us.

860 489 Border Crossing UX

Do we really need the user research & usability testing?

This is a question we are often asked by prospective clients. Normally a quick conversation is enough to convey its importance and the fundamental role it plays in the design and technical projects we undertake.

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What’s getting tacked on to your web development brief?

I’ve started to notice a recurring trend in the briefs and request for proposals we receive. Every one we’ve reviewed of late has one line in it that is totally out of sync with the rest of the document’s content.

860 489 Border Crossing UX

3 things that made us better

Here are 3 things that I’ve introduced since joining Border Crossing Media. You’d most likely see them in a large organisation but they’ve certainly helped us grow as a company:

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Our approach to collaborating on a design

We always prefer to work with a design team throughout a project but when this isn’t possible we’ll provide as much help as we can. More often than not this entails providing guidelines and prototypes that showcase potential improvements.

860 489 Border Crossing UX

Determine your online strategy

I am going to start this post with a simple assumption –  you have a business plan. As part of your plan you may have noted that you need to develop a presence online.  

860 489 Border Crossing UX