Customer mapping or customer journey mapping is key to delivering an excellent customer experience, whether you operate online or not. It allows you to identify what your customers need, desire and feel when they interact with your company.
Here’s our round-up of the useful and interesting User Research resources and links from April 2015. This month’s articles and insights from Thought works, Nielson Norman Group, GOV.UK and Google Ventures. Happy reading!
Here’s our round up of the best business and UX strategy links: April 2015. Get insights from other people’s successes and failures. This month features Wired Magazine, Intercom, Angel VC and Onstartups. Happy reading!
Here’s our round-up of the interesting User Research links that we have come across in March 2015. Great actionable advice and insights from the best including GOV.UK, Fortune and the Baymard Institute. Happy reading!
A significant security issue has been found within the code of most Drupal 7 installations and a patch has now been issued for versions below 7.32.
On January 24th Google revealed some major updates to their privacy policy. There has been a mixed response to the changes that were announced on Google’s Official Blog.
A sitemap is a visual representation of a website or application’s structure. It should clearly communicate how all the information is organised.If you are commissioning a new website or a redesign then you should include one in your brief.
We recently decided to rethink how we host this website. Since 2008 we’ve used Amazon Web Services (AWS) to host our live and development websites as well as all of our other tools and software.
Worried about your Google Analytics data being skewed by your staff’s usage of your own website? If so, set-up a custom filter to exclude those IP addresses.
Whilst doing a website review I was pretty surprised to see that the old Google Analytics tracking code was still being used.
We recently received our notification that important changes were happening to Google Apps. This means our Google Apps accounts are being transitioned to Google Account infrastructure.
When I first joined Border Crossing Media I spent quite a lot of time familiarising myself with the way that Google and other search engines operate.
Discuss the outcomes you need to achieve with a user experience specialist.