At Border Crossing UX, we face a unique paradox: our most impactful work is often the work we are least allowed to show. But is the need for discretion a problem or the ultimate trustmark for a UX Consultancy?
At Border Crossing UX we deeply care about making sure any service we work on is as simple to use as possible and quickly meets the need of the user. This is especially important for people dealing with potentially frustrating or stressful situations.
In this post, we’ll discuss how being a participant of a workshop can improve your facilitation skills. Any practical knowledge and expertise is strengthened by remembering what it feels like to be part of the experience. That’s why we truly think that this role reversal is something every user centred designer should regularly do.
It might seem like a bold choice to give a talk about how people don’t care about digital transformation at a Digital Transformation Summit, but as an expert in User Research, Esther Stringer knows the importance of ensuring stakeholder buy in and giving users what they really want and need – something that works. This post gives an overview of the talk and its key takeawys.
The way the design thinking process embraces uncertainty and creatively works through problems makes it very effective in tackling complexity and creating new possibilities. This was the sentiment held by many speakers at the UX Scotland conference and is what we try to remember through every project at Border Crossing UX.
Explore how we redefined conference sponsorship and captivated attendees with our simple and unique approach to conference merch – potted plants. Through trial and error, we discovered how sustainability can thrive alongside business success.
In this post we reflect on this year’s UX Scotland, sharing our key findings and learnings around three core themes: Communities, Culture, and Psychological Safety; Accessibility and Inclusion; AI, Mixed Realities, and the Future of UX.
This week officially marked my one-year anniversary at Border Crossing UX. So as a “non-UX” individual working in the User Experience industry, I wanted to share some of the top things I have learned during my year in UX that may be of use to others considering entering the User Experience industry.
When developing a product or service that offers a successful solution, entrepreneurs typically adopt a hit-or-miss experiment. Framing assumptions as hypotheses can improve business experimentations and user experience design. In this post, we discuss the importance of building a culture of experimentation and different UX research techniques.
Whether you are looking to launch your website in a new country or are seeking to make your site more accessible to foreign-language speakers in your existing market, creating a seamless UX experience is the key to attracting new segments. So how can organisations ensure their websites perform well in different regions and languages?
Over the years we’ve worked with clients who have had some truly massive digital content libraries. In some instances, these are a genuine asset. There is a clear content strategy and legacy content is well maintained. This often results in a clear competitive advantage.
Industries, business models, products and services evolve over time. As the product lifecycle and S-curves depict, they tend to go through a predictable cycle of innovation, adoption, growth, maturity, and eventual decline. From Gartner Hype Cycles to new technology, we provide insight on what to expect in the coming years.
Discuss the outcomes you need to achieve with a user experience specialist.