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New project for NHS GGC and Sandyford

NHS GGC have appointed Border Crossing UX to support the development of the new Sandyford and Free Condoms websites. In addition to migrating content management systems, this project will be used as an opportunity to improve and streamline the existing websites.

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Design checklists – the key for consistency

When creating a design system, you should think about developing and using a design checklist. A design checklist is a group of rules or standards that are tested against. They help ensure any foundation, component, pattern or element meets certain pre-defined criteria. Think of a design checklist as a quality assurance tool – a set of clear standards that all elements in your design system must meet.

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Marketing UX when you can’t show or quantify the magic

The UX work we do is often invisible, but its impact is undeniable. Whilst this makes our roles at Border Crossing UX hugely fulfilling on a personal and professional level – it does make marketing our work and the outcomes we have achieved hard. So how can we market our impact when confidentiality is key?

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Proud to sign The Aura Working Well Together Charter

Good working relationships are the basis of our business. That is why we are proud to sign The Aura Working Well Together Charter.

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How might we create efficiencies for a vital child support service

In our latest case study, find out how we worked with local charity Family Journeys to develop a new brand, internal tools and digital channels to increase their effieciency and reach.

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Border Crossing UX signs the MRS Climate Pledge

Even though we’re a micro-company we’ve always been committed to operating a sustainable and environmentally responsible company. Over the past 15-years this has influenced everything. From the clients we’ve worked with, to the coffee we buy.

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The speaker and slides during the "Clinicians in pain: Diagnosing and treating problem tech in A&E" case study presentation.

Human connection through user-centred design

At Border Crossing UX we deeply care about making sure any service we work on is as simple to use as possible and quickly meets the need of the user. This is especially important for people dealing with potentially frustrating or stressful situations. 

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Learning facilitation by being a participant

In this post, we’ll discuss how being a participant of a workshop can improve your facilitation skills. Any practical knowledge and expertise is strengthened by remembering what it feels like to be part of the experience. That’s why we truly think that this role reversal is something every user centred designer should regularly do.

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People don’t care about your digital transformation – they just want their $#!T to work!

It might seem like a bold choice to give a talk about how people don’t care about digital transformation at a Digital Transformation Summit, but as an expert in User Research, Esther Stringer knows the importance of ensuring stakeholder buy in and giving users what they really want and need – something that works. This post gives an overview of the talk and its key takeawys.

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Translating engagement event outputs into actionable deliverables

In this post, we’ll provide an overview of two key outputs that were developed following an engagement event, focussing on why and how these key deliverables were produced. We’ll also detail the additional links and resources that we benefited from throughout this project.

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Helping NHS Highland launch a citizen-centred website

Following a competitive tendering process, Factory 73 was engaged to develop a new website for NHS Highland. As long-term partners, we were asked to help ensure a user centred approach was maintained throughout the design and development process.

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A fresh new brand strategy for Family Journeys

We’re incredibly pleased to announce that over the coming months, we’ll be working on a new brand strategy and user-centred design project for Family Journeys. This initiative is part of our commitment to strengthen and support the communities we live in by providing pro-bono services to local charities and public sector organisations.

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