Fostering alignment throughout a transformation

Transformation projects are conducted by mature or larger organisations and generally refer to a programme of projects, that when delivered will have a transformational impact. By their nature these are high risk/reward and always involve a substantial investment of financial and intellectual capital.

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Are you heading to LBG’s ConnecTech 2019?

Are you going to the Lloyds Banking Group: ConnecTech conference? Then we’ll see you there, as Border Crossing UX has been invited to deliver a talk on Why UX Matters and two workshops on how to use Critical Thinking and Creative Thinking.

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Why digital transformations fail (and how to stop them)

Digital Transformation is no longer the new kid on the block. But the need to deliver a transformation efficiently and effectively has never been more important. That’s why I was pleased to see the immense turnout for DIGIT.FYI’s 4th Annual Digital Transformation Conference.

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Responsive vs Adaptive Design for Website Development

Responsive and Adaptive design are two common approaches for website development. Both allow websites to be experienced on different sized devices. But, it’s important to be aware of the key differences before choosing.

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Usability: the core principles of web usability

Whether it’s a tin opener or a website, if people can’t use it, they won’t. Usability is integral to success. It directly influences the user experience. Poor usability impacts brand perception, employee productivity and your bottom line.

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What is a prototype and how do they reduce wastage?

Delivering an experience that truly meets end-user needs and goals is difficult. Often, compelling user experiences are the result of an iterative design process. But how do you validate your designs in user testing without wastage?

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Mobile UX – user adoption, retention and growth

Last month I presented my thoughts on Mobile User Experience (UX) at Mobile Scotland 2016. I shared my 3 golden rules of how to deliver a great mobile user experience: 1. Keep it simple; 2. Be personal and; 3. Knowing when to stop.

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Business & UX Strategy Links & Resources: May 2016 Round-up

Here’s our round-up of the best UX strategy resources May 2016. Get insights from other people’s successes and failures. This month features insights from Peter Reinhardt, Steve Blank, First Round and Nielsen Norman Group. Happy reading!

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Business & UX Strategy Links & Resources: April 2016 Round-up

Here’s our round-up of the best business and UX strategy links and resources April 2016. This month features insights and learning from McKinsey & Company, Sam Altman, Steve Blank and First Round Review. Happy reading!

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Digital Transformation 2016: Transform or Evolve?

Digital Transformation 2016 was one of those awesome events when a bunch talented people get together and talk. In our breakout session I shared how to understand a problem fully before starting to design the right solution.

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Business and UX Strategy Links: January 2016 Round-up

Here’s our round-up of the best business and UX strategy links and resources January 2016. This month features insights and learning from Folding Burritos, UIE, UX Matters, ShakeUP and Nielson Norman Group. Happy reading!

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UX Strategy Links and Resources: August 2015

Here’s our round up of the best business and UX strategy links: August 2015. Get insights from other people’s successes and failures. This month features OnStartups, FirstRound, Smart Bear, UX Matters and Andrew Chen. Happy reading!

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