Reflections from Service Design in Government
Attending Service Design in Government was extremely valuable for gaining advice, understanding and practical strategies for working within large and complex organisations.
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12 must read books recommended at Lean Agile Scotland
Reflecting on Lean Agile Scotland, we wanted to take a deeper look at some of the topics from the talks. We’ve compiled a list of top recommended books endorsed by experts in the field during Lean Agile Scotland, perfect for professionals across various sectors, and invite you to explore these valuable resources with us.
Translating engagement event outputs into actionable deliverables
In this post, we’ll provide an overview of two key outputs that were developed following an engagement event, focussing on why and how these key deliverables were produced. We’ll also detail the additional links and resources that we benefited from throughout this project.
Helping NHS Highland launch a citizen-centred website
Following a competitive tendering process, Factory 73 was engaged to develop a new website for NHS Highland. As long-term partners, we were asked to help ensure a user centred approach was maintained throughout the design and development process.
A fresh new brand strategy for Family Journeys
We’re incredibly pleased to announce that over the coming months, we’ll be working on a new brand strategy and user-centred design project for Family Journeys. This initiative is part of our commitment to strengthen and support the communities we live in by providing pro-bono services to local charities and public sector organisations.
Designing and facilitating an engagement event for Sandyford
Sandyford Sexual Health Service wanted to explore key recommendations following a needs assessment of those who support adults with a learning disability on the topic of relationships and sexual health.
How potted plants transformed our conference sponsorship and sustainability journey
Explore how we redefined conference sponsorship and captivated attendees with our simple and unique approach to conference merch – potted plants. Through trial and error, we discovered how sustainability can thrive alongside business success.
Developing representative and actionable proto-personas for NHS Highland
In the course of a recent project for NHS Highland we were asked to translate ‘discovery’ research into a set of representative and actionable proto-personas.
Our approach to putting NHS design principles into practice
As external user experience consultants, there’s no doubt we’ve found the NHS design principles and digital service manual to be invaluable resources that we’ve turned to time and time again across a range of national and regional NHS projects we’ve worked on.
Border Crossing UX renews Cyber Essentials certification
We are proud to announce that we have successfully renewed our Cyber Essentials certification, a government-backed cybersecurity standard that ensures robust protection against cyber threats.
Reflecting on UX Scotland 2023
In this post we reflect on this year’s UX Scotland, sharing our key findings and learnings around three core themes: Communities, Culture, and Psychological Safety; Accessibility and Inclusion; AI, Mixed Realities, and the Future of UX.
Join us at UX Scotland 2023: A quick guide to the conference
We are excited to announce that we will be sponsoring and exhibiting at UX Scotland 2023. We’ve provided a quick guide on the conference, why you should attend and what you can expect. We hope to see you there!