Merry Christmas and Thanks for an Awesome 2015!

Merry Christmas and thank you for an amazing 2015! It has been a busy year for us at Border Crossing Media with some really exciting work, great clients and some really fun events. We wanted to take a moment to thank all of you.

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Service Design for SANTA Inc pt. 4 – The Big Man

With only 2 days until the big event we had to share the big man’s persona from our Service Design workshop. With more names than most, and nearly a millennium of spreading goodwill at Christmas, Santa Claus needs to stay on top of his game.

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Service Design for SANTA Inc pt.3 – Production Crew

You may not have heard of our third persona from SANTA Inc. But believe me, without this guy, noone would get their presents on time – if ever! Bernard has a tricky job, keeping his team of over 1,000 elves productive and focused.

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Service Design for SANTA Inc. pt. 2 – COO Mrs Claus

Ensuring success as the number 1 Christmas provider for nice children year on year requires strength in leadership and a strong head for numbers. Our second interview was with our project sponsor Mrs Claus.

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Service design for SANTA Inc. – Rudolf from Logistics

This autumn we were commissioned by a family company run out of the North Pole. Whilst they have been delivering Christmas cheer for centuries they were concerned by the wave of internet disruption to their traditional business model.

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Service Design for the Business Gateway Edinburgh

The Business Gateway wanted to identify how they could deliver the most relevant products, services and support to micro-businesses in Edinburgh. We helped them map and design better services for these key Clients.

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Our work: What we’ve been up to November 2015

Its been really hectic here at Border Crossing Media. From exciting new projects to last-minute presentations, we’ve been up to a strange mix of things over the past few months. So, here’s an overview of what we’ve been working on.

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User Research and Testing with Children

Remember the old adage: “Never work with animals or children”? Well here’s a high-level overview of how to successfully conduct user research and testing with children.

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UX Scotland is just around the corner

UX Scotland 2014 kicks off in a couple of weeks with a series of workshops which will be followed by the 2 day conference. Last year’s conference was a great experience; much was learnt and many friends were made.

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UX Scotland Here We Come

UX Scotland 2014 announced their call for speakers a few months ago. Even though things have been incredibly hectic of late we knew we had to make the time to get something together for this year’s conference.

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UX Training: Border Crossing Media teams up with Edinburgh Chamber of Commerce

The Edinburgh Chamber of Commerce delivers a broad range of training courses and services aimed at SME’s. They recently announced that they were looking to develop some new training and development courses.

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