User centred design (UCD) training

Grow your team’s user centred design capabilities.

User experience design is a cycle of discovery, evaluation, and continuous improvement. Identifying what methods to use and when to apply them can be challenging, even for experienced teams.

That’s why clients choose us to provide the user experience training their in-house teams need to operate with confidence.

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Our user experience training services for teams are delivered virtually or in-person.

Options include:

Lightning talks: a rapid and inspiring high-level overview of what user experience design is and why it matters. These are often integrated within ongoing knowledge transfer or training and development initiatives such as lunch-and-learns.
Presentations: from 30-mins to 1-hour. These can be delivered as a one-off in-depth introduction to user experience design or developed into a series that provides a detailed overview of the key methods you wish to take forward, including when and how to apply them. These are often integrated within internal conferences, knowledge bases and intranets.
Training sessions: our ½-day, 1-day, or 3-day practical training sessions are highly interactive. These sessions provide attendees with the opportunity to learn by doing as they practise key user research and design thinking methods.

What will I learn?

Attendees will be provided with:

What is user experience and user centred design
Key terms and jargon explained
How to develop SMART objectives, design challenges, and hypotheses
How to capture in-house knowledge and build momentum
How to map assumptions
How to map and segment stakeholders
How to develop research and testing plans
An overview of key research activities and best practices

An overview of prototyping, interface, interaction design, and usability best practices
An overview of information architecture, content strategy, and search engine optimisation (SEO) best practices
How to define your teams’ user experience roadmap
How to choose, do, and integrate methods within your workflow
How to measure the return on investment (RoI) of user experience and user centred design

Who should attend?

Previous training sessions have benefitted:

Senior decision makers
Head of product/service/business line
Product managers
Business analysts

Designers
Developers and engineers
Marketing teams
Founders and start-up teams

Key benefits of user centred design training

Establish a shared approach.

Increase skills and confidence.

Use the right methods at the right time.

What do I get?

Provided by our team of senior consultants, our user experience training is customised to the needs of your team and organisation.

In the course of delivering user experience training we are likely to deliver some or all of the following deliverables:

Training session slides
Training session worksheets
Relevant method templates and how to instructions

Fees

Fees for user experience training, not including on-site travel and subsistence expenses, start from:

Lightning talks: £250 (exc. VAT).
Presentations: £500 (exc. VAT).
Sessions (for up to 8x participants)
- Half-day: £1,250 (exc. VAT).
- Full-day: £2,000 (exc. VAT).
- 3-days: £5,000 (exc. VAT).

Timeline

The minimum turn-around time for:

Lightning talks and presentations is 1-week.
Online training sessions is 2-weeks.
On-site training sessions is 3-weeks.

What our clients think

“We really value Border Crossing UX’s positivity and friendliness along with their ability to understand, capture, and deliver exactly what’s required.”

Stephanie Cymber Senior Policy Officer, The Scottish Government

“Border Crossing UX’s support and insights were core to ensuring our digital touch points centred on our customer’s needs.”

Daisy Lazarus Digital Designer, Lothian Buses

“Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.”

Jo Coomber Director of Public Engagement, National Galleries of Scotland

“We believed your knowledge, experience and approach would help us achieve our aspirations, and you delivered!”

Jamie Grieg Design Engineer, Edinburgh Designs

“Border Crossing UX helped us achieve and even surpass the expectations we had at the project’s outset.”

Matthew Sellar CEO, Cuba Casa

Want to work with us too?

Discuss your desired outcomes with a user experience specialist.

Schedule a call

How do you approach user centred design (UCD) training?

Our approach to user centred design training ensures we:

1. Identify objectives, priorities and constraints

Define measurements of success
Identify potential participants
Event scheduling and logistics

2. Define key information

Review current skills and workflows
Define participants desired learning outcomes
Define scope and depth of training content

3. Tailor the training materials

Talk, presentation, or session script development
Talk, presentation, or session slide development
Method template development

4. Deliver the training

Pre-delivery testing and optimisation
In-person or online delivery of talk, presentation, or session(s)
Training session recording

5. Support

Retrospective
Handover documentation
On-going support

Our approach to user centred design (UCD) training ensures your team will develop methods and skills they can apply immediately.

Want user centred design training?

Discuss your specific requirements with a user experience specialist.